Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
References
Timeline
Generic

Jessica de Bruyn

Porirua

Summary

I am an enterprising and hardworking professional, with history of meeting company goals, and successful in leading every facet of new and ongoing business operations. My expertise is in customer service relations and sales management. I am skilled in working under pressure and adapting to new situations and challenges to best enhance the organisational brand. I am organised, dependable, and successful at managing multiple priorities with a positive attitude with a willingness to take on added responsibilities to meet team goals.

Overview

30
30
years of professional experience

Work History

Used Vehicle Sales Manager

Johnston Ebbett Kia, Nissan & GMSV Dealership Porirua
01.2024 - Current
  • Manage the Used Vehicle department and achieve budgeted GP
  • Manage 6 direct reports (3 Sales Consultants, F&I Business Manager, and 2 Sales Groomers)
  • Work with the marketing team to promote Used Vehicles and ensure best spend of advertising budget
  • Trading, purchasing and stock management of used vehicle stock
  • Monthly review of policies and procedures for used vehicle stock, appraisals, wholesaling, buying, reconditioning, turn-around times, presentation, and vehicle pricing
  • Coach, mentor, and train staff including conducting quarterly performance reviews
  • Actively engage with all customers and assist with closing deals
  • Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements
  • Analyze market trends, review and make recommendations for dealership practices
  • Coordinate vehicle preparation and deliveries.

Area Sales Manager Wellington & Hawkes Bay

Diplomat NZ
03.2023 - 12.2023
  • Establish and maintain strong customer relationships
  • Achieve sales targets and KPI’s for designated Wellington and Hawkes Bay territory
  • Work directly with customers (at store level) to ensure excellence in store KPI’s, successful promotions and launches deployment
  • Manage and negotiate volume and pricing with customers
  • Manage significant co-op budget with customers and ensure collection of invoices and processing within required time period
  • Focus on increasing Diplomat NZ SKU count to ensure growth in all categories
  • Complete store reviews
  • Provide a proactive approach to sales with strong desire and ability to win and grow new business while maintaining a loyal customer base.

Branch Manager

Johnston Ebbett Kia, Nissan & GMSV Dealership Porirua
06.2014 - 02.2023
  • Oversaw branch operations, including sales, customer service, and financial management
  • Led a team of 19 staff with 10 direct reports (Service Manager, Parts Manager, Used Vehicle Sales Manager, Business Manager, 4 Sales Consultants, Receptionist, and a Vehicle Groomer)
  • Formulated growth strategies to develop and expand sales, resulting in a significant annual increase, with branch revenue soaring by 350% from 2014 to 2022
  • Increased annual vehicle sales from 120 to 600 through effectively training employees (sales, systems, products, and process), coaching, mentoring, closely monitoring local and regional markets, and managing inventory
  • Resolved strategic and tactical issues affecting business operations
  • Identified and capitalized on community business opportunities with effective networking, and organizing promotional events
  • Worked closely with our marketing team to develop and implement strategic marketing plans for all areas of our business
  • Recruited and developed a team of 19, where I led by example enabling a high performing team culture where everyone lives and breathes the company's core values: Excellence, Integrity, Respect & Care
  • Analyzed financial statements to identify cost control initiatives
  • Set pricing strategy and discount rates
  • Built strong relationships with customers, community, distributors, suppliers and fleet accounts (e.g
  • NZ Police) to establish long-term business growth
  • Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements
  • Implemented company strategy to achieve targeted Customer Satisfaction KPI's for the distributors that the dealership represents: Kia, Nissan, and GM both in sales and service, as well as developing strategies for continual improvement
  • Enhanced branch productivity by handling staff conflicts, evaluations, recruiting and termination processes and coaching employees on company protocol
  • Assessed employee performance and developed improvement plans.

New Vehicle Sales Manager

Rutherford & Bond Toyota Wellington
01.2013 - 06.2014
  • Managed the New Vehicle team of 6 (4 Sales Consultants; a Sales cadet; and a Sales Coordinator)
  • Promoted new vehicle sales to exceed dealership volume, gross profit and customer expectations
  • Recruited, trained, coached and managed the sales team to set, achieve and exceed sales goals while controlling expenses and exceeding profit and CSI objectives
  • Collaborated with upper management to implement continuous improvements and exceed team goals
  • Achieved over 90% Customer Satisfaction with Toyota Customer Radar
  • Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements
  • Vehicle pricing and strategic deal structuring for consultants
  • Stock Management and Showroom display vehicles
  • Applied company's and manufacturer's policies and procedures
  • Ensured that the company's strategic actions were being met
  • Managed weekly staff roster and leave management
  • Managed the largest fleet customer, Fujitsu NZ.

Finance & Insurance Business Manager

Ebbett Holden & Nissan Dealership Pukekohe
02.2010 - 01.2013
  • Sold vehicle finance; insurance; extended warranties and value-added products to customers
  • Provided all customers with a thorough explanation of manufacturer and dealership service procedures and policies
  • Ensured efficient and profitable operation of the Finance and Insurance department
  • Maximized profit of each vehicle sold by the dealership
  • Maintained strong relationships with finance providers
  • Ensured company policy was followed by all Sales Consultants i.e
  • Turnover to F&I; handling of deposits
  • Ensured that Sales Consultants were fully aware of all finance facilities available which may help close a sale
  • Handled all documentation for each vehicle sold
  • Assisted Sales Consultants with vehicle pricing
  • Sourced stock of new Nissans and Holdens for Sales Consultants
  • Assisted with vehicle product training for Sales Consultants
  • Filled in for the Dealer Principal when he is away from the dealership
  • This included handling customer queries; advertising; management reports; sales leads; dealer stock swops; managing Sales Consultants.

Contact Centre Customer Service Representative

ASB Bank New Zealand Auckland
08.2009 - 01.2010
  • Provided legendary customer service by proactively identifying and satisfying customer’s financial needs via direct banking channels in a professional, accurate and timely manner
  • Provided customers with appropriate banking information
  • Resolved and satisfied customer needs, problems, and concerns within the bounds of laws, policy, and procedures
  • Identified customer needs and provided them with education regarding the bank’s products and services.

Sales Manager

Central Forklift Services Cape Town
01.2008 - 04.2009
  • Managed a team of three sales reps
  • Developed and implemented an effective sales process
  • Motivated and coached the sales team to perform efficiently and effectively to maintain and increase business
  • Recruited and trained sales staff, enabling them to perform at optimum levels
  • Identified sales opportunities and implemented strategies for business growth
  • Provided feedback on market and competitor activity to the business owners
  • Developed relationships with suppliers
  • Grew and developed relationships with Key Accounts
  • Organized and facilitated company functions and trade expos.

Financing & Leasing Account Manager

McCarthy Fleet Services Cape Town
01.2005 - 01.2007
  • Generated new business for vehicle financing and leasing i.e
  • Called on companies; conducted presentations; provided proposals on financing solutions for company vehicles and equipment and put car allowance schemes in place
  • Assessed credit risk of prospective / existing customers/companies
  • Provided vehicle comparisons and sourcing of vehicles for companies and car allowance earners
  • Facilitated vehicle purchasing for fleet companies
  • Arranged finance by either personal finance or corporate finance application (including supporting documentation)
  • Arranged insurance, fuel cards, accident management
  • Facilitated signing of finance contracts
  • Facilitated vehicle deliveries.

New Vehicle Sales Consultant

McCarthy Motors Ltd Cape Town
01.1998 - 01.2005
  • Sold new vehicles including commercial vehicles
  • Built customer database by managing existing and potential customers
  • Facilitated vehicle fitments and commercial vehicle conversions
  • Qualified potential customers as to their wants and needs
  • Explained features and benefits of the products to potential clients
  • Achieved a minimum of 15 vehicle sales per month and achieved gross profit targets.

Sales Consultant and Specification Co-ordinator

Incledon Sanitaryware and Tiles Cape Town
01.1994 - 01.1998
  • As an internal sales representative I sold sanitaryware and tiles to architects, builders, and plumbers
  • As the Specifications Co-ordinator, I coordinated appointments and allocated sales leads for the 5 specifications account managers
  • Liaised with architects, corporate and construction companies regarding the ordering and dispatch of goods
  • Managed the bond store which held stock allocated to large construction jobs
  • My role also comprised of providing quotations, sourcing stock, order processing, and providing plumbing & tiling advice.

Education

Bachelor of Applied Management -

Te Pukenga Otago Polytechnic
Dunedin
01.2023

Diploma in Finance & Insurance Business Management -

F&I Business School
Cape Town
01.2007

Diploma in Business Management -

Damelin Management School
Cape Town
01.1996

NCEA Level 3 -

Rosebank House College
Cape Town
01.1989

Skills

  • Strong dynamic leadership skills
  • Exceptional customer service skills
  • Sound communication and negotiation skills
  • Customer, community, and vendor relations
  • Self-motivated, resilient, resourceful, and adaptable
  • Strong interpersonal skills enabling a strong sense of teamwork and purpose
  • Effective time management skills
  • Sales expertise with planning, goal setting and monitoring
  • Financial reporting and analysis
  • People management skills with staff recruitment, training, and management
  • Marketing
  • Staff Training and Development

Accomplishments

  • 1998 Achieve Top Vehicle Sales Cadet Award for the McCarthy Group (BidAuto)
  • 2001 passed class 2 driver's licence
  • 2005 - 2007 Successfully secured and managed the Philip Morris vehicle fleet of 77 vehicles
  • 2007 Achieve 1st place in Finance & Insurance Business Manager Diploma course
  • 2008 completed Forklift operating endorsement
  • 2017 Successfully secured and delivered the fleet of 80 vehicles for Hutt Valley District Health Board
  • 2023 Completed my Bachelor of Applied Management degree with distinction

References

Available on request

Timeline

Used Vehicle Sales Manager

Johnston Ebbett Kia, Nissan & GMSV Dealership Porirua
01.2024 - Current

Area Sales Manager Wellington & Hawkes Bay

Diplomat NZ
03.2023 - 12.2023

Branch Manager

Johnston Ebbett Kia, Nissan & GMSV Dealership Porirua
06.2014 - 02.2023

New Vehicle Sales Manager

Rutherford & Bond Toyota Wellington
01.2013 - 06.2014

Finance & Insurance Business Manager

Ebbett Holden & Nissan Dealership Pukekohe
02.2010 - 01.2013

Contact Centre Customer Service Representative

ASB Bank New Zealand Auckland
08.2009 - 01.2010

Sales Manager

Central Forklift Services Cape Town
01.2008 - 04.2009

Financing & Leasing Account Manager

McCarthy Fleet Services Cape Town
01.2005 - 01.2007

New Vehicle Sales Consultant

McCarthy Motors Ltd Cape Town
01.1998 - 01.2005

Sales Consultant and Specification Co-ordinator

Incledon Sanitaryware and Tiles Cape Town
01.1994 - 01.1998

Bachelor of Applied Management -

Te Pukenga Otago Polytechnic

Diploma in Finance & Insurance Business Management -

F&I Business School

Diploma in Business Management -

Damelin Management School

NCEA Level 3 -

Rosebank House College

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Jessica de Bruyn