Jessica Flaws
Dunedin,OTA
Summary
Customer-savvy staff member accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills. Successful Front of House Team Member with extensive restaurant experience. Flexes easily between different positions to meet demand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
FOH Staff Member/Barista/Bartender Shift Manager
Esplanade
Dunedin, Dunedin
10.2021 - Current
- Assisted servers with delivering food, filling beverages and retrieving items for guests.
- Serviced guests with food and beverage requirements warmly, courteously and professionally.
- Developed and maintained positive working relationships with other restaurant staff and supported team to reach common goals.
- Established welcoming atmosphere by greeting each guest warmly.
- Helped guests at tables when in need of assistance.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Utilized POS system to receive and process food and beverage orders.
- Managed busy shifts easily on days when 600-700 coffees are made
FOH Staff Member/Barista/Bartender
No.7 Balmac
Dunedin
11.2020 - 12.2021
- Assisted servers with delivering food, filling beverages and retrieving items for guests.
- Performed opening and closing procedures and side work duties according to station rotation assignment.
- Serviced guests with food and beverage requirements warmly, courteously and professionally.
- Developed and maintained positive working relationships with other restaurant staff and supported team to reach common goals.
- Helped guests at tables when in need of assistance.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.
- Kept register accurate through correct billing, payment processing and cash management practices.
Summer Research Scholarship
University Of Otago
Dunedin, OTA
12.2020 - 03.2021
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Exceeded goals through effective task prioritization and great work ethic.
- Developed and maintained courteous and effective working relationships.
- Used coordination and planning skills to achieve results according to schedule.
- Gathered and submitted observational information in addition to required data points.
- Corrected data entry errors to prevent duplication or data degradation.
- Input data into computer programs and filing systems.
FOH Staff Member/Barista/Bartender
Nova Cafe
Dunedin, OTA
07.2017 - 11.2020
- Stayed ready for quick turnovers by pre-bussing tables.
- Assisted servers with delivering food, filling beverages and retrieving items for guests.
- Performed opening and closing procedures and side work duties according to station rotation assignment.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
Education
Bachelor of Arts - Politics And Economics
University of Otago
Dunedin06.2021
Skills
- POS Systems
- Ordering Procedures
- Exceptional Customer Service
- Conflict Resolution
- Adaptive and Creative
- Excellent Memory
- Professional demeanor
- Hospitality service expertise
- Friendly and outgoing
- Clear and effective communication
- Highly reliable
- Problem-solving skills
- Analytical and Critical Thinking
Hobbies
I am passionate about health and wellbeing and I enjoy a challenge. I am committed to personal progression in kickboxing, I also enjoy team sports such as basketball and netball. I love the outdoors, especially cross country running.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The difficulty lies not so much in developing new ideas as in escaping from old ones.
John Maynard Keynes
Timeline
FOH Staff Member/Barista/Bartender Shift Manager
Esplanade
10.2021 - Current
Summer Research Scholarship
University Of Otago
12.2020 - 03.2021
FOH Staff Member/Barista/Bartender
No.7 Balmac
11.2020 - 12.2021
FOH Staff Member/Barista/Bartender
Nova Cafe
07.2017 - 11.2020
Bachelor of Arts - Politics And Economics
University of Otago
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