Jessica Green
Tasman,TAS
Summary
Dynamic professional with extensive experience in customer service and team building at Countdown - Trafalgar Park. Proven ability to enhance customer satisfaction and streamline operations through effective communication and problem-solving skills. Recognised for mentoring staff and managing inventory efficiently, fostering a collaborative and high-performing work environment.
Overview
20
20
years of professional experience
Work History
Stay at Home Mother
-
Tasman, Tasman
08.2013 - Current
- Developed patience and organisational skills through parenting three children.
- Nurtured children's growth in a supportive and loving environment.
- Honed coordination abilities by balancing various child-related responsibilities.
- Appreciated valuable life lessons acquired from raising three children.
Teacher Help
Nelson South Kindergarten
Toi Toi, Nelson
01.2020 - 02.2022
- Assisted with regular outings at Nelson South Kindergarten, enhancing children's learning experiences.
- Participated in multiple field trips, including visits to the museum and Grampians walks.
- Contributed to adventures at Isel Park and facilitated a special trip to Tahunanui trains.
- Provided care for children during daily activities, ensuring safety and engagement.
Dog Groomer
Dog Spa Nelson
Nelson, Nelson
01.2012 - 03.2013
- Cultivated long-term client relationships through regular engagement with animals.
- Maintained hygiene standards by washing and drying dogs daily.
- Supported grooming staff during peak periods with nail clipping, blow-drying, and combing.
- Walked dogs to reinforce positive behaviour and social manners.
- Managed shop cleanliness while caring for dogs during appointments.
- Served clients and scheduled appointments both in-person and via phone.
- Focused on skill development to enhance professional capabilities.
Checkout Supervisor
Countdown - Trafalgar Park
Nelson, Nelson
12.2010 - 01.2012
- Processed credit card payments and counted back change with a high accuracy rate.
- Developed strategies to improve customer satisfaction levels at the checkout.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Mentored and trained teams in management of complicated sales, complex issues and difficult customers.
- Delegated work to staff, setting priorities and goals.
- Tracked company inventories, moved excess stock, and arranged products to improve sales.
- Completed thorough opening, closing, and shift handover functions to maintain high operational standards each day.
- Trained team on returns and exchange processing, coupons and promotions.
- Researched out-of-stock items to find additional inventory in other store locations and managed AutoStockR parameters.
- Organized staff schedules to ensure adequate coverage during peak hours.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
Lotto Attendant - Checkout Supervisor
Pak n Sav
Richmond, Richmond
05.2005 - 11.2010
- Created a welcoming environment by maintaining cleanliness and orderliness throughout facilities.
- Efficiently processed credit card transactions and provided accurate change to customers.
- Performed regular inventory assessments, restocking supplies to meet demands.
- Addressed customer complaints swiftly to enhance satisfaction levels.
- Executed various cleaning tasks to ensure common areas remained tidy.
- Opened and closed establishment punctually, adhering to established protocols.
- Delivered exceptional customer service during busy shifts, ensuring smooth operations.
Education
Certificate of Veterinary Nursing - Animal Sciences
NMIT
Nelson, NZ12-2009
NCEA Levels 1, 2, 3 and UE -
Nayland College
Stoke, NZ11-2007
Skills
- Customer service
- Team building
- Employee training
- Project management
- Inventory management
- Safety compliance
- Time management
- Effective communication
- Organisational skills
- Problem solving
- Relationship management
- Conflict resolution
Affiliations
- Dungeons And Dragons
- Kids Sports
- Camping
References
References available upon request.
Timeline
Teacher Help
Nelson South Kindergarten
01.2020 - 02.2022
Stay at Home Mother
-
08.2013 - Current
Dog Groomer
Dog Spa Nelson
01.2012 - 03.2013
Checkout Supervisor
Countdown - Trafalgar Park
12.2010 - 01.2012
Lotto Attendant - Checkout Supervisor
Pak n Sav
05.2005 - 11.2010
Certificate of Veterinary Nursing - Animal Sciences
NMIT
NCEA Levels 1, 2, 3 and UE -
Nayland College
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