Jessica Griffiths
Titahi Bay,WGN
Summary
Personable and dedicated customer service representative with extensive industry experience. Proven team player with a positive attitude, skilled in building rapport with clients. Motivated to ensure customer satisfaction and drive company success.
Overview
23
23
years of professional experience
Work History
Veterinary Nurse
SPCA
Newtown, Wellington
08.2017 - 08.2024
- Adhered to safety standards while handling hazardous materials such as drugs and chemicals.
- Observed animals for any changes in behavior or condition that may indicate illness or injury.
- Maintained accurate medical records on all patients.
- Restocked supplies used in daily operations of the clinic and hospital.
- Coordinated with other animal healthcare staff members to ensure quality patient care.
- Monitored vital signs and administered medication according to prescribed protocols.
- Recorded food intake and monitored weight gain and loss in patients.
- Assisted veterinarians in the examination of animals, including restraint and minor surgical procedures.
- Maintained a clean and organized work environment, including kennels, exam rooms and treatment areas.
- Performed euthanasia when necessary following established protocols.
- Evaluated patient progress after treatment or surgery was completed.
- Provided nursing care to animals, such as administering medications and vaccinations.
- Assisted in surgery preparation by prepping instruments and equipment for use during surgery.
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Used non-aggressive animal management to restrain animals during examinations or vaccinations.
- Documented, logged and secured controlled drugs to properly fill prescriptions and administer medications.
Customer Service Representative
KFC
Central, Palmerston North
11.2001 - 07.2017
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed positive relationships with customers through friendly interactions.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided top quality control and eliminated downtime to maximize revenue.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Mentored junior team members and managed employee relationships.
Education
Some College (No Degree) - Veterinary Nursing
UCOL
Palmerston North, NZSome College (No Degree) - Veterinary Nursing
UCOL
Palmerston North, NZSkills
- Appointment Scheduling
- Data Entry
- Data Collection
- Product Knowledge
- Scheduling
- Paperwork Processing
- Microsoft Outlook
- Building rapport
- Prioritization
- Positive and professional
- Medical terminology knowledge
- Administrative Support
- Patient Monitoring
- Animal restraint
- Vaccination Administration
- Medical record-keeping
- Patient Examination
- Client Communication
- Vital signs monitoring
- Post Operative Care
References
References available upon request.
Timeline
Veterinary Nurse
SPCA
08.2017 - 08.2024
Customer Service Representative
KFC
11.2001 - 07.2017
Some College (No Degree) - Veterinary Nursing
UCOL
Some College (No Degree) - Veterinary Nursing
UCOL
Similar Profiles
Madison DelgadoMadison Delgado
Volunteer at SPCAVolunteer at SPCA
Giuliana FierroGiuliana Fierro
Volunteer at SPCAVolunteer at SPCA
Ryan SchnelleRyan Schnelle
Cleaning Specialist at SPCACleaning Specialist at SPCA
Madison LazartoMadison Lazarto
Volunteer at SPCAVolunteer at SPCA
Tobias Moreno MondiTobias Moreno Mondi
Front of House Employee at Whitby Co-OpFront of House Employee at Whitby Co-Op