Jessica Harris
Auckland,New Zealand
Summary
Experienced professional with a strong background in customer service and hospitality. Trusted to handle responsibilities such as store opening and closing. Skilled at building relationships with diverse individuals. Known for setting high standards and going the extra mile to complete tasks.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Retail Duty Manager
Liquorland (previously West Liquor Trust)
Westgate, Auckland
05.2023 - Current
- Responsible for the safe sale, supply & consumption of Alcohol
- Open and close the store
- Cash Handling
- Check the safes
- Check Fire and Safety
- Set up tills
- Stock Taking and Management
- Daily re-stocking of the store
- Daily stock management
- Receive Deliveries
- Retail Sales
- Staff training, coaching & mentoring
Customer Service Representative
Auto Flexi Brokers
East Tamaki, Auckland
02.2022 - 05.2023
- Open and close the store
- Data entry
- Admin work
- Customer service calls
- Arranging the leasing of cars
- Preparing for the showroom
- Organising maintenance and cleaning of vehicles
Warehouse Distribution
CDB Group
Rosedale, Auckland
10.2021 - 08.2022
- Packing orders for customers, ready for postage.
- Consistent heavy lifting (up to 30kgs).
- Pallet wrapping.
- Order Checking.
- Consumer orders.
- Warehouse orders.
- Early starts, long hours.
Various Roles
Exotic Dancer
01.2006 - 01.2021
Head Bartender
Redwood Corporation
CBD, Auckland
04.2017 - 03.2018
- Responsible for the safe sale, supply & consumption of Alcohol
- Customer service and relationship building
- Cash Handling
- Cashing up
- Bar stocking
- Managed Bar and Staff
- Long Hours
Education
Liquorland Courses -
Redseed Training
Auckland, NZ01-2024
Security And Safety Programme -
ELE Security (now Red Badge Group)
Auckland, NZ07-2023
Tertiary Foundation Certificate -
University of Auckland
Auckland, NZ01.2007
Skills
- Team player
- Can work independently
- Managing staff
- Security practices
- Customer service focused, which includes understanding customer needs and building relationships
- Able to handle multiple tasks, and ensure they are completed
- Physically fit (can lift up to 30 kg)
- Willing to learn new skills
- Excellent retention of product knowledge
- Excellent levels of common sense
- Cash Management
Certification
- LCQ (The Training Bureau, 2017)
- Duty Manager Certificate 19 Aug 2024
- New Zealand Drivers Licence
Accomplishments
Mystery Shoppers
- 24, 5/24, 6/24, 7/24, 8/24, 9/24
- Service Excellence Reports (for The Trusts)
- Each report has an Overall Survey Total of (515/515, 100%)
- Store Appearance (40/40)
- Customer Service (100/100)
- Selling Skills (270/270)
- Customer Satisfaction (60/60)
- Staff Appearance (45/45), Under 30, 6/23, 7/23, 8/23, 9/23, 10/23, 11/23, 12/23, 1/24, 2/24, 7/24, 8/24, 9/24
- Service Excellence Reports (for The Trusts)
- Each report has an Overall Survey Total of (4/4, 100%)
- Asking for ID (4/4)
References
References available upon request.
Timeline
Retail Duty Manager
Liquorland (previously West Liquor Trust)
05.2023 - Current
Customer Service Representative
Auto Flexi Brokers
02.2022 - 05.2023
Warehouse Distribution
CDB Group
10.2021 - 08.2022
Head Bartender
Redwood Corporation
04.2017 - 03.2018
Various Roles
Exotic Dancer
01.2006 - 01.2021
Liquorland Courses -
Redseed Training
Security And Safety Programme -
ELE Security (now Red Badge Group)
Tertiary Foundation Certificate -
University of Auckland
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