JESSICA HOHAIA
3 Clariton Avenue, Green Island,Dunedin
Summary
Capable Contract Supervisor with an extensive background in overseeing contracts .Handles routine paperwork, disputes and contract administration with an organized approach. Highly dependable, ethical and reliable support specialist and leader that works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
15
15
years of professional experience
Work History
Contracts Supervisor
OCS
2021.03 - Current
- Compiled required documentation to keep contracts compliant with OCS requirements.
- MOJ and Police vetting for staff members
- Onboarded and trained new staff to keep team efficient and prepare team members to effectively handle demands of simultaneous and large-scale contracts.
- Monitored contracts' performance to detect non-compliance with terms and deficient returns and organize proactive resolutions.
- Arranged service delivery to 83 active contracts by overseeing workers, coordinating resources and setting schedules.
Cleaning Supervisor
Teagues Domestic And Commercial Cleaning Services
2019.02 - 2021.03
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Increased employee performance through effective supervision and training.
- Adhered to safety protocols by enforcing proper equipment usage.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
Vice President
Otago Polytechnic Students' Association
2015.01 - 2016.12
- Student and Staff advocation, event management, local community organization involvement,
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Monitored industry trends, keeping current on latest changes and competition in industry.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
Assistant Store Manager
Cotton On Group
2011.11 - 2015.12
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Waitress
Forbury Raceway
2009.01 - 2011.11
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Certificate in Evolution Cleaning -
Career Force
Dunedin, NZ04.2021
Certificate in Computing And Admin Level 4 - Business Administration And Management
Otago Polytechnic
Dunedin, NZ11.2016
Diploma in Human Services - Social Services
Otago Polytechnic
Dunedin, NZ12.2015
High School Diploma -
Logan Park High School
Dunedin12.2011
Skills
- Contractual Obligations
- Company Representation
- Event Networking
- Process Management
- Staff Training
- Customer Needs Assessments
- Contract Development and Management
- Small Group Supervision
- Attendance monitoring
- Kapahaka and Takarangi Kaiako
Additional Information
NZ Full Class 1 Drivers licence - Can drive both Automatic and Manual vehicles
Affiliations
- REBECCA SWINDELLS
- Kaiawhina Tauira Maori Otago Polytechnic
- T: (021) 735974
Timeline
Contracts Supervisor
OCS
2021.03 - Current
Cleaning Supervisor
Teagues Domestic And Commercial Cleaning Services
2019.02 - 2021.03
Vice President
Otago Polytechnic Students' Association
2015.01 - 2016.12
Assistant Store Manager
Cotton On Group
2011.11 - 2015.12
Waitress
Forbury Raceway
2009.01 - 2011.11
Certificate in Evolution Cleaning -
Career Force
Certificate in Computing And Admin Level 4 - Business Administration And Management
Otago Polytechnic
Diploma in Human Services - Social Services
Otago Polytechnic
High School Diploma -
Logan Park High School
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