Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Jacobs

Papatoetoe

Summary

A versatile and adaptable professional with a wealth of diverse work experience spanning various industries. Possessing a strong foundation of knowledge acquired through navigating dynamic environments, I excel in seamlessly transitioning between roles and responsibilities. My adaptability is underscored by a proven track record of success in navigating challenging situations with poise and resilience. From fast-paced restaurant and bar settings to male-dominated work environments, I have honed the ability to thrive amidst complexity and uncertainty. Leveraging my multifaceted skill set and keen ability to learn quickly, I consistently deliver results while fostering a collaborative and inclusive work culture. With a passion for continuous growth and development, I am poised to make a meaningful impact in any professional setting. Motivated Plumbing Apprentice knowledgeable about reading diagrams, using equipment and maintaining site safety. Excellent listening, organisational and problem-solving skills. Offering multiple years of experience in similar positions.

Overview

3
3
years of professional experience

Work History

Plumbing Apprentice

Prestigious Plumbing And Gas Limited
06.2023 - Current
  • Improved client satisfaction by efficiently diagnosing and repairing plumbing issues in a timely manner.
  • Assisted master plumbers with complex projects, resulting in successful completion within deadlines.
  • Enhanced team productivity by maintaining a clean and organised work environment for plumbing tasks.
  • Reduced callbacks by ensuring thorough inspections and quality repairs on all jobs completed.
  • Developed strong customer service skills by addressing client concerns regarding project timelines and costs.
  • Implemented safety protocols on job sites to minimise risks and maintain compliance with industry regulations.
  • Demonstrated adaptability by adjusting schedules or techniques when faced with unexpected challenges or changes in project scope.
  • Responded to emergency situations to resolve immediate safety concerns.managed approximately 50 incoming calls, emails per day

Plumbing Apprentice

Ubend Plumbing
02.2022 - 06.2023
  • Removed old sinks, toilets and pipes in preparation for installation of new fixtures.
  • Performed basic and semi-skilled work under supervision and instruction from lead plumber.
  • Unclogged sinks and toilets for customers using tools and drain cleaners.
  • Assisted in full house re-pipes for maintenance
  • Assisted in installing hot water systems e.g hot water cylinders, infinity gas water heaters with lead plumber
  • Expanded trade knowledge by networking with colleagues and participating in courses and seminars.
  • Completed full plumbing in vacancy housing and met the deadline well and beyond due date.

Front of House Employee

Sea Salt Eatery
11.2021 - 01.2022
  • Assisted servers with delivering food, filling beverages and retrieving items for guests.
  • Stayed ready for quick turnovers by pre-bussing tables.
  • Helped guests at tables when in need of assistance.
  • Trained new staff in front-of-house procedures, customer relations and cleaning.
  • Prepared alcoholic beverages such as standard cocktails for guests.
  • Established welcoming atmosphere by greeting each guest warmly.

Front of House Employee

Charlestons
08.2021 - 03.2022
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behaviour.

Front of House Waitress

Lone Star
02.2021 - 08.2021
    • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
    • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
    • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
    • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
    • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Education

Pukekohe High School
Pukekohe, NZ

Skills

  • Teamwork

My proficiency in Teamwork has been honed through diverse experiences spanning sports, bustling restaurants and bars, and challenging work environments Beginning with sports, I've learned the value of collaboration, discipline, and Communication, all crucial components of effective teamwork Transitioning to the fast-paced atmosphere of busy restaurants and bars, I've developed the ability to remain composed under pressure while coordinating with colleagues to ensure smooth operations Moreover, my experience in male-dominated workplaces with demanding clients has equipped me with resilience, adaptability, and conflict resolution skills, further enhancing my capacity to thrive in team settings Combined, these experiences have instilled in me a deep appreciation for teamwork, fostering an inclusive, supportive, and productive work culture

  • Communication

I excel in communicating effectively with a unique blend of reason and passion My ability to articulate ideas with clarity and conviction is underscored by a genuine enthusiasm for a subject matter I care about Whether engaging in verbal discussions or crafting written correspondence My passion for effective Communication drives me to engage with empathy, actively listening to others' perspectives and fostering an environment of mutual respect This combination of reason and passion enables me to inspire and motivate others while achieving shared goals with clarity and purpose

  • Physical Stamina

A cornerstone of my professional approach is my dedication to maintaining exceptional physical stamina, which I have cultivated through a steadfast commitment to a healthy lifestyle Recognizing the importance of strength and speed in my work, I prioritize regular exercise, balanced nutrition, and ample rest This regimen enables me to consistently perform at my peak, meeting the demands of physically demanding tasks with ease and efficiency By integrating fitness into my daily routine, I not only enhance my productivity and effectiveness but also cultivate a resilient mindset that empowers me to tackle challenges head-on with confidence and vitality

  • Job Site Safety

Proficient in maintaining a vigilant focus on job site safety, I prioritize the well-being of myself and others in every task I undertake With a comprehensive understanding of industry regulations and best practices, I am adept at identifying potential hazards and implementing proactive measures to mitigate risks Through ongoing training and certification programs, I remain abreast of the latest safety protocols and procedures, ensuring compliance with all regulatory standards My commitment to job site safety extends beyond mere compliance, as I actively promote a culture of safety awareness among colleagues and stakeholders By fostering a collaborative approach to risk management, I contribute to the creation of a secure and productive work environment conducive to optimal performance and success

Timeline

Plumbing Apprentice

Prestigious Plumbing And Gas Limited
06.2023 - Current

Plumbing Apprentice

Ubend Plumbing
02.2022 - 06.2023

Front of House Employee

Sea Salt Eatery
11.2021 - 01.2022

Front of House Employee

Charlestons
08.2021 - 03.2022

Front of House Waitress

Lone Star
02.2021 - 08.2021

Pukekohe High School
Jessica Jacobs