Jessica Mathews

The Fantasy Forge was created out of a passion for all things unique and fun. I print dragons, dice towers and so much more. I have built the website and managed all social media accounts. I also attend markets for sales and brand awareness while also operating the software needed to run the machines and print the files.

Alongside the information below I am also responsible for maintaining the 3d printing machines.

• Established strong customer relationships through excellent communication and attentive service.
• Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
• Promoted business via social media to generate leads and maximize brand identity.
• Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
• Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
• Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
• Evaluated competitors'' offerings to identify gaps in the market for unique selling propositions that attracted new clients.
• Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
• Diversified product offerings to meet changing customer needs and tap into new markets.
• Designed promotional materials to increase brand awareness in local community.
• Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
• Managed daily operations for a successful small business, ensuring efficient processes and quality services.
• Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.

Siren Molds is a 3d Printing Company that supplies custom printed and other options for Bath Bomb Makers and Soap Makers. We supply molds and stamps plus other accessories to makers in New Zealand.

Alongside the information below I am also responsible for maintaining the 3d printing machines, using the software to manage the files for printing and designing custom molds within 3d modelling software.

• Managed daily operations for a successful small business, ensuring efficient processes and quality services.
• Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
• Promoted business via social media to generate leads and maximize brand identity.
• Enhanced company reputation by consistently delivering exceptional service quality to customers.
• Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
• Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
• Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
• Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
• Launched new products or services by conducting market research, identifying opportunities, and developing targeted promotional campaigns.
• Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
• Diversified product offerings to meet changing customer needs and tap into new markets.

Beary Nice is a speciality company producing keepsake items for families in New Zealand.

I had to design custom templates that were then sent to embroidery machines to be embroidered onto Teddy bears and Blankets.

Alongside the information below I was responsible for customer service, designs, custom orders, running the embroidery machines, maintenance of the machines, social media and the other intricacies of running a small business.

This business is still going strong, I onsold it after having my son and the new owner is still running it.

• Managed daily operations for a successful small business, ensuring efficient processes and quality services.
• Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
• Promoted business via social media to generate leads and maximize brand identity.
• Enhanced company reputation by consistently delivering exceptional service quality to customers.
• Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
• Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
• Achieved consistent growth with careful planning and execution of business development initiatives.
• Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
• Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
• Researched trends and current innovations to determine competition and develop competitive pricing points.
• Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.

This was a promotion within AMP to a new role. I was responsible for a team alongside another team member. This was due to specialising in a software that was used by AMP for their policies.

I was responsible for training my peers and supporting them through learning the systems.

I was also part of a team responsible for building training documentation for our processes to support the team in India that were taking over the Policy Alterations for AMP. I also helped train and guide this team aswell.

• Mentored junior team members, contributing to their professional growth and development.
• Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
• Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
• Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.

In this role I was responsible for maintaining and altering client
policies they requested.

I had to work with advisers to ensure that their requests were completed in a timely manner and answer any questions they had about the policy.

I supported my team with their work loads and helped out anyone that needed it.

Due to my knowledge of their software and products I was invited back to work with them again.

I was responsible for maintaining and altering client policies as they came in from the clients and advisers. I was trained to use the inhouse software and became very knowledgable in it.

I also helped the admin team when they were needing it and supported fellow team members.

I worked with clients and advisers to ensure that their request was done efficiently and effectively.

I was responsible for maintaining and altering client policies as requested by the client and advisers. I had to learn and use the multiple systems required for each different type of policy. I also had to answer phone calls and emails from advisers, answering their queries and ensuring that their requests were done in a timely manner.

I had to manage my paperwork as no scanning was in place to archive documents, I liaised with customers and supported my team members with their work loads.