Jessica Millar

Key Responsibilities

To determine liability of customer claims in adherence to company terms and conditions and contract and commercial law act.

To review all documentation submitted to ensure accurate claims are lodged.

To process all national customer claims from when the lodge the claim until payment is processed.

To liaise directly with customers both internal and external on all claim related matters.

To report on claim trends & assist with the continuous process to to reduce claims and improve communication with all parties.

Key Responsibilities

To reconcile customer data and bill customers accordingly for freight sent on a weekly basis .

To report on weekly revenue figure

To answer customer emails and general enquiries

Key Responsibilities

To work with the fleet in ensuring operational standards were meet.

To liaise with internal customers with issues in regards to the fleet

To report on fleet earnings, and freight movement

Key Responsibilities

To answer inbound calls from customers & direct the calls to the correct department

To lodge & investigate customer requests until a resolution is reached.

To liaise with internal customers to resolve issues

To respond to customer requests for company & service information

Key Responsibilities

To greet customers & handle the bookings and purchases for rental equipment.

To answer phone and email requests from customers.

To process returns and refunds .