- Team Sports
- Watching Movies and TV Shows
- Music
- My children's sport and being involved in that community
Jessica Palamo
Wellington,WGN
Summary
I have been employed at Go Rentals for nearly two years in a customer-facing role, where I assist clients with vehicle hire services. My responsibilities include facilitating rental agreements, processing payments, and supporting customers with specific needs—such as obtaining international driver’s licenses.
In this role, I regularly handle day-to-day problem-solving, addressing challenges such as vehicle breakdowns and customer concerns. I take pride in delivering exceptional customer service and consistently strive to go above and beyond, with tangible results to support my performance.
I am currently seeking a new opportunity in a field that offers greater potential for career growth, where I can further develop my skills and expand my professional knowledge.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Go Rentals
05.2023 - Current
- Manage and process new customer reservations, ensuring accuracy and efficiency.
- Ensure all customers review and acknowledge their rental agreements prior to vehicle handover.
- Provide clear demonstrations of vehicle operations and features to customers.
- Handle vehicle returns, including thorough inspections for damage, system check-ins, and documenting/reporting any new damage.
- Contact customers and process additional charges in accordance with rental agreements when necessary.
- Maintain and update weekly fuel usage reports in Excel to ensure accurate tracking.
- Process all customer refunds and maintain up-to-date records in the refund tracking spreadsheet.
- Proactively resolve issues such as vehicle breakdowns, overbookings, and customer concerns with a solution-oriented approach.
- Provide shift coverage during staff shortages to maintain branch operations and customer service standards.
Pharmacy Assistant/Pharmacy Technician Trainee
Chemist Warehouse
05.2022 - 05.2023
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Received incoming supplies and stocked in correct locations.
- Assisted pharmacy staff with preparing medications and filling orders.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Merchandised over-the-counter goods and rotated stock.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Re-stocked shelves with prescribed medications and health care products.
- Verified patient information to correctly dispense medications.
Cook/Youth Worker (Volunteer Work)
Te Ora Hou
08.2018 - 08.2020
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
- Contributed to development of individualized plans to support youth goal achievement.
- Collaborated with parents, teachers and professionals to drive youth program outcomes.
- Administered and tracked client service payments.
Receptionist
Studio Eve Gym
05.2014 - 01.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Handled assignments independently with good judgement and critical thinking skills.
- Organized, maintained and updated information in computer databases.
Front of House Employee
Cafe
03.2010 - 05.2011
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Accurately operated cash register to process customer payments.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Education
Diploma - Beauty Therapy
Wellington Institute of Technology
Wellington, NZ10-2018
NCEA -
Wellington East Girl College
Wellington, NZ12-2009
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Relationship building
- Complaint resolution
Interests
Timeline
Customer Service Representative
Go Rentals
05.2023 - Current
Pharmacy Assistant/Pharmacy Technician Trainee
Chemist Warehouse
05.2022 - 05.2023
Cook/Youth Worker (Volunteer Work)
Te Ora Hou
08.2018 - 08.2020
Receptionist
Studio Eve Gym
05.2014 - 01.2018
Front of House Employee
Cafe
03.2010 - 05.2011
Diploma - Beauty Therapy
Wellington Institute of Technology
NCEA -
Wellington East Girl College
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