Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jessica Phillips

Dunedin,Mosgiel

Summary

Committed and hardworking with 4 years of hands-on experience in customer service. Strong communicator and team player, eager to learn new processes to support overall organisational success. I can bring excellent customer service skills to this position and provide a friendly, welcoming experience!

Overview

5
5
years of professional experience

Work History

Online/Checkout Assistant

Countdown
12.2018 - 08.2022
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Achieving KPIs - Making sure online orders are ready on time, optimal orders, completed satisfaction, and fast pick rate.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Helped customers find specific products, answered questions and offered product advice.
  • Operated cash register, collected payments and provided accurate change.

Dog Walking

Self-employed
09.2022 - 07.2023
  • Made owners comfortable with care by following instructions and meeting dog needs.
  • Greeted pet owners warmly to build trust and create lasting relationships.
  • Led dogs away from hazards, obstacles, and other animals to protect safety.
  • Monitored animals for behavioural problems and signs of health issues.
  • Monitored animal behaviour to keep owners informed on progress and any issues.
  • Provided dogs with exercise and fresh air to promote dog health.

Education

Level 4 - Health Bridging

Otago Polytechnic
Dunedin, NZ

Level 4 - Arts And Design

Otago Polytechnic
Dunedin, NZ
06.2021

Level 3 - Foundation Studies

Otago Polytechnic
Dunedin, NZ
12.2020

NCEA - Young Scholar Award

Queens High School
Dunedin, NZ
12.2019

Skills

  • Adaptability
  • Time Management Skills
  • Cleaning and Sanitizing
  • Fast learner/Active listener
  • Customer Assistance
  • Staff Training
  • Cooperative Attitude
  • Technical knowledge
  • Empathy
  • Patience
  • Restocking

References

Fleur Mckay - Supervisor

Countdown, Mosgiel

Ph: 0274119989


Johanna Bongaarts - Customer Service Manager

Countdown, South Dunedin

Ph: 0211090033

Timeline

Dog Walking

Self-employed
09.2022 - 07.2023

Online/Checkout Assistant

Countdown
12.2018 - 08.2022

Level 4 - Health Bridging

Otago Polytechnic

Level 4 - Arts And Design

Otago Polytechnic

Level 3 - Foundation Studies

Otago Polytechnic

NCEA - Young Scholar Award

Queens High School
Jessica Phillips