Jessica Phillips
Dunedin,Mosgiel
Summary
Committed and hardworking with 4 years of hands-on experience in customer service. Strong communicator and team player, eager to learn new processes to support overall organisational success. I can bring excellent customer service skills to this position and provide a friendly, welcoming experience!
Overview
5
5
years of professional experience
Work History
Online/Checkout Assistant
Countdown
12.2018 - 08.2022
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Learned roles of other departments to provide coverage and keep store operational.
- Achieving KPIs - Making sure online orders are ready on time, optimal orders, completed satisfaction, and fast pick rate.
- Maintained clean, neat, and operational facilities to serve program needs.
- Helped customers find specific products, answered questions and offered product advice.
- Operated cash register, collected payments and provided accurate change.
Dog Walking
Self-employed
09.2022 - 07.2023
- Made owners comfortable with care by following instructions and meeting dog needs.
- Greeted pet owners warmly to build trust and create lasting relationships.
- Led dogs away from hazards, obstacles, and other animals to protect safety.
- Monitored animals for behavioural problems and signs of health issues.
- Monitored animal behaviour to keep owners informed on progress and any issues.
- Provided dogs with exercise and fresh air to promote dog health.
Education
Level 4 - Health Bridging
Otago Polytechnic
Dunedin, NZLevel 4 - Arts And Design
Otago Polytechnic
Dunedin, NZ06.2021
Level 3 - Foundation Studies
Otago Polytechnic
Dunedin, NZ12.2020
NCEA - Young Scholar Award
Queens High School
Dunedin, NZ12.2019
Skills
- Adaptability
- Time Management Skills
- Cleaning and Sanitizing
- Fast learner/Active listener
- Customer Assistance
- Staff Training
- Cooperative Attitude
- Technical knowledge
- Empathy
- Patience
- Restocking
References
Fleur Mckay - Supervisor
Countdown, Mosgiel
Ph: 0274119989
Johanna Bongaarts - Customer Service Manager
Countdown, South Dunedin
Ph: 0211090033
Timeline
Dog Walking
Self-employed
09.2022 - 07.2023
Online/Checkout Assistant
Countdown
12.2018 - 08.2022
Level 4 - Health Bridging
Otago Polytechnic
Level 4 - Arts And Design
Otago Polytechnic
Level 3 - Foundation Studies
Otago Polytechnic
NCEA - Young Scholar Award
Queens High School
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