Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Phillips

Dunedin,OTA

Summary

Committed and hardworking with 4 years of hands-on experience in customer service. Medical knowledge, especially natural medicines. Strong communicator and team player, eager to learn new processes to support overall organisational success. I can bring excellent customer service skills to this position and provide a friendly, welcoming experience!

Overview

4
4
years of professional experience

Work History

Online/Checkout Operator

Woolworths
Dunedin/Mosgiel
11.2018 - 08.2022
  • Achieving KPIs - Making sure online orders are ready on time, optimal
    orders, completed satisfaction, and fast pick rate.
  • Helped customers find specific products, answered questions and offered product advice.
  • Learned roles of other departments to provide coverage and keep store
    operational.
  • Maintained clean, neat, and operational facilities and ensured it was well stocked at all times.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Skillfully handled customer enquiries by phone, email and integrated chat system.
  • Greeted customers in a friendly and courteous manner.

Education

Health Bridging, Level 4 -

Otago Polytechnic
Dunedin, NZ

Foundation Studies, Level 3 -

Otago Polytechnic
Dunedin, NZ

NCEA: Young Scholar Award -

Queens High School
Dunedin, NZ

Skills

  • Knowledge in Natural Medicine
  • Customer Assistance
  • Technical Knowledge
  • Great Communication skills
  • Time Management skills
  • Fast learner/Active listener
  • Well Organised
  • Staff Training
  • Cleaning and Sanitizing
  • Deadline-oriented

Timeline

Online/Checkout Operator

Woolworths
11.2018 - 08.2022

Health Bridging, Level 4 -

Otago Polytechnic

Foundation Studies, Level 3 -

Otago Polytechnic

NCEA: Young Scholar Award -

Queens High School

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Jessica Phillips