Jessica Proctor

Auckland

Summary

Proven leader in retail operations, adept at inventory management and enhancing customer engagement. At Family Boats, initiated great shop management, improving inventory control and customer satisfaction. Collaborates effectively with teams, ensuring seamless sales processes and billing accuracy. Demonstrates exceptional team leadership and a commitment to operational excellence.

Overview

years of professional experience

Certification

Work History

Shop Manager/ Customer Service

Family Boats

08.2023 - 10.2023

Efficiently managing inventory and overseeing shop operations.
Coordinated daily operations to ensure smooth functioning.
Enhanced inventory management with effective stock control.

Sales & Customer Service

Jarvis Trading Limited

02.2022 - 05.2023

Coordinated with sales and customer service teams to address any order discrepancies or issues promptly, resulting in improved customer satisfaction.
Collaborated with sales and customer service teams to ensure accurate client information, leading to improved billing accuracy.
Coordinated with sales and customer service departments to address underlying issues leading to non-payment.

Skills

Inventory management
Team leadership

Retail operations
Customer engagement

Certification

Diploma in Xero

Diploma in Excel

TFO (Transitional Facility Operator. Training completed with Ministries of Primary Industries NZ). Completed when employed by Jarvis Trading Limited.

AP (Accredited Person. Training completed with Ministries of Primary Industries NZ).

Timeline