Jessica Proctor
Auckland
Summary
Proven leader in retail operations, adept at inventory management and enhancing customer engagement. At Family Boats, initiated great shop management, improving inventory control and customer satisfaction. Collaborates effectively with teams, ensuring seamless sales processes and billing accuracy. Demonstrates exceptional team leadership and a commitment to operational excellence.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shop Manager/ Customer Service
Family Boats
08.2023 - 10.2023
- Efficiently managing inventory and overseeing shop operations.
- Coordinated daily operations to ensure smooth functioning.
- Enhanced inventory management with effective stock control.
Sales & Customer Service
Jarvis Trading Limited
02.2022 - 05.2023
- Coordinated with sales and customer service teams to address any order discrepancies or issues promptly, resulting in improved customer satisfaction.
- Collaborated with sales and customer service teams to ensure accurate client information, leading to improved billing accuracy.
- Coordinated with sales and customer service departments to address underlying issues leading to non-payment.
Skills
- Inventory management
- Team leadership
- Retail operations
- Customer engagement
Certification
Diploma in Xero
Diploma in Excel
TFO (Transitional Facility Operator. Training completed with Ministries of Primary Industries NZ). Completed when employed by Jarvis Trading Limited.
AP (Accredited Person. Training completed with Ministries of Primary Industries NZ).
Timeline
Shop Manager/ Customer Service
Family Boats
08.2023 - 10.2023
Sales & Customer Service
Jarvis Trading Limited
02.2022 - 05.2023
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