Jessica Rowlands
Queenstown
Summary
I have worked in retail and hospitality for many years and built myself up to become a supervisor for The Bridge Inn. I am a positive communicator who thrives in a teamwork environment. I am responsible and committed to making every customer feel welcome.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Assistant
Tesco
Wiltshire
04.2024 - 02.2026
- Assisted customers with product inquiries and provided excellent service.
- Handled customer complaints professionally, ensuring satisfaction and loyalty.
- Trained new staff on store policies, procedures, and customer service standards.
- Engaged positively with each customer to make sure they had a good service.
Waitress Supervisor
The Bridge Inn
Wiltshire
09.2021 - 03.2024
- Trained new waitstaff on service standards and menu knowledge at The Bridge Inn.
- Monitored food and beverage service for quality and efficiency at The Bridge Inn.
- Coordinated restaurant set up and cleanliness to enhance guest experience at The Bridge Inn.
Education
Some College (No Degree) - Psychology
Salisbury Sixth Form
Wiltshire , Salisbury Skills
- Ensuring a good service
- Time efficient
- Communication
- Flexibility
- Adaptability
- Problem solving
Languages
English
First Language
Affiliations
- I have volunteered in charity shops in the past.
Certification
- NPLQ - lifeguarding course 2024
References
References available upon request.
Description
I have just moved to Queenstown in the past week and I am looking for a job in hospitality. I have experience with bar work and waitressing and would love to join a hard working team.
Timeline
Retail Assistant
Tesco
04.2024 - 02.2026
Waitress Supervisor
The Bridge Inn
09.2021 - 03.2024
Some College (No Degree) - Psychology
Salisbury Sixth Form