Jess Shand
Dunedin
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
9
9
years of professional experience
Work History
Hire Controller
Porter Group
03.2023 - Current
- Day to day branch hire administration functions, invoices and other documentation, manage and liaise on and off hires, pre hires, breakdowns with Porter mechanical, and customers, manage transport, leads and pipeline customers, business plans and growth, develop and maintain effective working relationships throughout the company and customer base, key accounts for PSA customers
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
Customer Service Representative
BNT
04.2022 - 03.2023
- Customer service representative, counter sales, inwards outwards goods, some cold calling and customer visits
- Sales GP and account growth
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Sales Representative - Automotive Division
Wurth New Zealand
01.2021 - 02.2022
- Sales rep for the Auto division, looking after a large territory from Dunedin to Twizel.
- Maintaining all customer relationships, orders and achieving growth
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Inside Sales and Operations
R. Redpath
10.2018 - 12.2020
- Inside sales and operations, receiving and sending freight, delivering goods, servicing customers, managing phone calls and emails, quotes and purchasing
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
FOH Manager
Everyday Gourmet
04.2018 - 10.2018
- FOH manager, all round cafe work, ordering and receiving goods, dealing with staff and customer issues, liaising with suppliers
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Implemented new menu items in coordination with the chef, boosting overall sales revenue.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
- Promoted upselling strategies among servers, leading to higher average check values per transaction.
- Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
2IC
Excelsior Cafe
04.2017 - 04.2018
- 2IC, all round cafe work, managing staff, receiving goods, ordering, filling invoices and providing excellent customer service
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Various Roles
Point Café
10.2015 - 04.2017
- All round café work, including, Sous Chef, Barmaid, Barista, Waitress and Shop attendant
- I have excellent cash handling skills and enjoy working with the public
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Level 3 - NCEA Level 3
Catlin's Area School
01.2014
Skills
- Invoice processing
- Customer relationship management
- Sales forecasting
- Logistics coordination
- Data entry
- Conflict resolution
- Team collaboration
- Time management
- Communication skills
- Customer service
- Problem solving
Personal Information
Date of Birth: 02/26/97
Timeline
Hire Controller
Porter Group
03.2023 - Current
Customer Service Representative
BNT
04.2022 - 03.2023
Sales Representative - Automotive Division
Wurth New Zealand
01.2021 - 02.2022
Inside Sales and Operations
R. Redpath
10.2018 - 12.2020
FOH Manager
Everyday Gourmet
04.2018 - 10.2018
2IC
Excelsior Cafe
04.2017 - 04.2018
Various Roles
Point Café
10.2015 - 04.2017
Level 3 - NCEA Level 3
Catlin's Area School
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