Jessica Sutton Campbell
Summary
I am a hardworking, reliable, and enthusiastic individual that has a solid track record of experience in customer service and leadership roles. These previous roles have highlighted my natural strength for working with people. I am a highly motivated and fast learning person who works well on my own and also enjoys a collaborative environment working in a team. I possess a strong work ethic and take pride in doing my job to a high standard and always strive to give customers a positive experience.
Overview
5
5
years of professional experience
Work History
Shift Manager
Ben & Jerry's Ice Cream Riverside Market
09.2019 - 07.2023
- Opened the store each shift for daily operation, general cleaning duties, temperature checks, topping up ice cream, and stock take.
- Contacted customers via phone calls and emails when processing custom cake orders and responding to other inquiries such as catering requests and events.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Served customers in a friendly and professional manner
- Created promotional content for social media platforms
Senior Barista & Front of House
Joe's Garage Christchurch Central
09.2018 - 09.2019
- Made and served cafe/bar beverages in a time efficient manner
- Trained new baristas on coffee brewing techniques, equipment use, and customer service skills.
- Fostered customer loyalty by remembering names, coffee orders, and any other personal preferences
- Managing sections of up to 12 tables simultaneously, providing exceptional customer service - taking orders, delivering food and drink, making sure guests are having the best possible experience dining in.
- Improved customer satisfaction by providing quality service and maintaining a friendly demeanour.
Education
Social Services
Ara Institute of Canterbury
Christchurch, NZ11.2022
High School Diploma -
Burnside High School
Christchurch, NZ12.2017
Skills
- Energetic and Enthusiastic
- Customer Service Focused
- Interpersonal Skills
- Effective Communication
- Documentation and Reporting
- Problem Solving
- Time Management
- Written and Communication Skills
References
Tayla Thurman (Personal)
Office Max | Account Manager - Inside Sales & Service.
0224697030
Sarah Sinclair (Professional)
Ben and Jerry's | Shift Manager.
0223533513
Timeline
Shift Manager
Ben & Jerry's Ice Cream Riverside Market
09.2019 - 07.2023
Senior Barista & Front of House
Joe's Garage Christchurch Central
09.2018 - 09.2019
Social Services
Ara Institute of Canterbury
High School Diploma -
Burnside High School
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