Gym Manager
Jetts Fitness NZ
- Oversaw facility maintenance to ensure a clean, safe, and inviting environment for members and staff.
- Reviewed and analyzed sales data to identify trends, make informed decisions, and set targets for future growth.
- Enhanced customer satisfaction through swift resolution of member concerns and consistent communication with clients.
- Evaluated team members and offered helpful feedback by observing while performing duties and offering services to customers.
- Implemented safety protocols to reduce incidents of injury among staff and members during workouts or classes.
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Reviewed stock counts and ordered items to control inventory.
- Increased gym membership retention by implementing personalized fitness programs and regular progress checkins.
