Jessica Tsai

• Established networking of potential candidates through proactive market research using cold-calling techniques, professional networking sites, and other creative approaches.
• Established relationships with hiring managers to understand job requirements and expectations.
  Reviewed resumes and applications to identify qualified candidates.
• Arranged interview schedules by coordinating between managers and candidates.

Achievements:

• Top 5 biller of the office in December 2022, Rookie of the Month.
• Provided advice, made recommendations and implemented problem-solving strategies when business needed to re-energize

• Handled escalated cases professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
  Utilized strong problem-solving skills to quickly identify the root cause of the issue and develop solutions accordingly.
• Collaborated effectively with other departments to resolve escalated customer complaints or issues.
• Liaised with Consumers Associations from different Taiwan, Hong Kong, and Singapore to work towards an amicable settlement with customers.

Achievements:

• Cleared 500+ backlog of escalated cases in 2 months.

• Delivered the Service Straight From The Heart and Can-do Spirit to drive maximum passenger stratification and safety.
• Implemented corporate safety, security, and quality policies to ensure compliance with regulatory requirements and quality standards.
• Leverage experience and quick thinking to respond swiftly to complaints and placate disruptive passengers in tense situations.
• Performed emergency accidents and crisis response as required.

Achievements:

• Recognition of Customer Service — Induction Training School.
• Consistently rated top 20% performer in post-flight appraisals out of 9000+ cabin crews.

• Provided exceptional pre-flight and in-flight experience for up to 400 passengers per flight; made well-informed, on-the-go decisions as deputy supervisor to adapt to resource shortages and unforeseen delays.
• Allocated manpower to different cabin zones based on passenger volume to achieve service efficiency.
• Organized communication of unforeseen issues such as flight diversion & bad weather to passengers, liaised with cockpit and crew to obtain the most accurate and up-to-date information.
• Oversaw galley management as a senior crew member, ensured top-notch meal quality & quantity, and timely delivery to passengers.
• Defused medical emergencies with CPR and first-aid knowledge in accordance with standard operating procedures.

Achievements:

• A regular recipient of the Best Grooming Award and Best Performance.
• Selected as Charity Ambassador in China Airlines' charity.