Jessica van Kan
Auckland,AUK
Summary
I'm a hardworking professional with a wealth of experience in customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. I know how to efficiently handle client issues and de-escalate high tension interactions. I love making people happy and want them to enjoy every interaction with myself.
Overview
11
11
years of professional experience
Work History
Merchant Solutions Specialist
Smartpay
North Shore, Auckland
08.2023 - Current
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Performed administrative duties such as filing paperwork, maintaining records, updating databases.
- Developed creative solutions to resolve complex problems quickly while minimizing cost impacts on the company.
- Resolved escalated customer issues in a timely manner while maintaining positive relationships.
- Investigated customer complaints in order to determine root cause then implemented corrective action plans accordingly.
- Provided subject matter expertise during meetings with senior leadership team members in order to discuss potential opportunities or challenges.
Executive Assistant
01.2020 - 01.2023
- Schedule meetings and manage calendars, Answer phone calls and emails and take messages, Take accurate and comprehensive notes at meetings, Help with daily time management, Run errands as requested, Plan travel, including flights, accommodation and ground transportation, Coordinate events and speaking engagements, Draft correspondence such as emails and letters
Salon Co-Ordinator
01.2017 - 01.2020
- Helped run the salon on a day-to-day basis, Ran salon website and social media profiles, Recruited skilled salon staff and helped organise the salon system for better work flow, Processed client payments, Dealt with client complaints, Maintained relationships with reps and clients, Monitored salon supplies and equipment, ordering new stock as needed, Input customer data
Colour Technician
01.2013 - 01.2017
- Built a client base, Performed colour services on clients, Sold products for home hair care, Cleaned and maintained the salon, Kept up to date client records
Education
Marist College
01.2008
Skills
- Customer Interaction
- Time Management
- Customer Experience
- Problem-Solving Skills
- Telephone Etiquette
- Conflict Mediation
- Cleanliness and Sanitation
- Customer Loyalty
- Customer Service
- Managing Multiple Tasks
- Account Management
- Self Motivation
Timeline
Merchant Solutions Specialist
Smartpay
08.2023 - Current
Executive Assistant
01.2020 - 01.2023
Salon Co-Ordinator
01.2017 - 01.2020
Colour Technician
01.2013 - 01.2017
Marist College
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