Jessica Wundheiler
Glenfield,AUK
Summary
I'm a dedicated professional with strong customer service skills and team collaboration experience. Committed to fostering positive guest interactions and enhancing team efficiency in fast-paced environments. I am looking for a customer and office administration focused job to enhance my skills and qualifications.
Overview
3
3
years of professional experience
Work History
Waitress and bartender
Hanoi Haven
Takapuna, Auckland
10.2024 - Current
- Greeted and welcomed guests, ensuring a positive first impression.
- Coordinated reservations and seating arrangements to maximize guest flow and enhance dining experience.
- Assisted in menu explanations and provided recommendations to diners.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Collaborated with kitchen staff to facilitate timely service and maintain clear communication during peak hours.
- Responded to customer inquiries and resolved issues to ensure satisfaction and foster positive guest relationships.
- Supported team members during busy periods to enhance service efficiency.
- Provided friendly customer service.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
- Answered phone calls, took reservations, and answered inquiries.
- Tracked inventory levels of necessary supplies such as utensils, straws, napkins.
Dog Handler
The Dog Den
Takapuna, Auckland
05.2024 - 08.2024
- Maintained clean and safe kennel environments for all dogs.
- Collaborated with team members to develop engaging activities for dogs.
- Monitored dog behavior and temperament when interacting with other animals in the facility.
- Cleaned kennels on a regular basis to ensure sanitary living conditions for all dogs in the facility.
- Conducted daily health checks of dogs to identify any medical issues or potential problems.
Team Leader
Petal Cupcakes
Glenfield, Auckland
01.2023 - 06.2023
- Supervised daily operations and maintained high standards of product quality.
- Coordinated team schedules and ensured adequate staffing during peak hours.
- Trained new team members on baking techniques and customer service practices.
- Managed inventory levels and ordered supplies to meet production needs.
- Developed engaging displays to enhance product visibility and attract customers.
- Fostered a positive team environment through effective communication and support.
- Delegated daily tasks to team members to optimize group productivity.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
Education
Rangitoto College
RosedaleCertificate - Animal Care
NZMA
Auckland, NZSkills
- Customer service
- Team collaboration
- Inventory management
- Staff training
- Event coordination
- Conflict resolution
- Time management
- Sales techniques
- Detail orientation
- Communication skills
- Problem solving
- Leadership abilities
- Food service etiquette
- Process optimization
- Greeting guests
- Point of sale systems
- Order taking
- Order delivery
- Cash handling
- Order delivery practices
Timeline
Waitress and bartender
Hanoi Haven
10.2024 - Current
Dog Handler
The Dog Den
05.2024 - 08.2024
Team Leader
Petal Cupcakes
01.2023 - 06.2023
Rangitoto College
Certificate - Animal Care
NZMA