Jessica Frota
Saint Albans,CAN
Summary
Professional Housekeeping Executive with broad knowledge of cleaning equipment, supplies and chemicals. Excellent leadership and organizational skills with history of supervising teams. Creates, manages and balances departmental budgets. Dedicated to maintaining neat and clean areas for guests in alignment with policies and regulations.
Overview
9
9
years of professional experience
Work History
Executive Housekeeping
Crowne Plaza Hotel
- Setting up the key tasks
- Team briefings to conquer the challenges ahead
- Work with the hotel leadership team on short- and long-term quality metrics
- Delivery of rooms to the hotel on time for guest arrival
- Keep in touch with the team and provide resourcing
- Administration relating to Health and Safety, billing and rostering
- Ensure guests are serviced
- Hand over effectively to the team
- Designed all housekeeping policies and procedures according to required standards and scheduled all rotational duties for staff
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service
- Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional
Driving school receptionist
- Customer's payment management
- Booking driving lessons
- Answering phone, emails and in person
- Assisting the owner/manager with the day to day running
Office Co-Originator
Crowne Plaza Hotel
01.2019 - 01.2020
- In this position I performed several activities besides my job title
- In addition, I managedthe housekeeping department for 3 months, during this time I was responsible for theefficient coordination of daily activities in the housekeeping department, advisingmanagement of all relevant occurrences, while assisting in the smooth and efficientoperation of the cleaning department
- Duties Include:
- Co-ordinate the administrative function of the housekeeping department
- Attend to phone and handle requests as required
- Training new team members
- Perform these objectives in a manner without risk to health and safety
- Payroll
Housekeeping Supervisor
The Grand Millennium Hotel
01.2017 - 01.2018
- The Grand Millennium is a 4-star luxury hotel centrally located in Auckland with over 452stylish rooms
- In this position, my activities included cleaning 16 hotel rooms per day,including checkout, reporting on the status of each room, such as damage, lost property,and so on
- In this company I was hired and worked as a supervisor, my duties included,check the rooms, report status, replace mini bar items
- Duties Include:
- Maintaining guest rooms and service areas in a clean and orderly manner
- Self-checker at times when needed
- Training new team members
- Covering PM shift & closing the shift.
Sales Representative and Management
Collins
01.2012 - 01.2016
- Saleswoman and management (Maternity Leave period) at a luxury women's clothingstore
- Duties included:
- Customer service
- Sales
- Invoicing and dispatching orders
- Organization
- Sales supervision and short- term management.
Receptionist
Auto Moto Escola Espinoza
01.2011 - 01.2012
Education
Diploma - Business Leadership & Management
Abacus Institute of Studies
Auckland08.2018
NZ Diploma - Psychology
Universidade Paulista- UNIP
Sao PauloGeneral English Course - undefined
International
Skills
- 6 years' hospitality experience
- Experience in Customer service
- Strong Attention to detail
- Good interpersonal and communication skills
- Organization skills
- Computer-savvy
- Self-directed and motivated
- Management skills
- System knowledge PMS, Citrix, Payroll Inzenius
- Great teamwork skills, as well able to stand alone under no supervision
- Complaints Handling Protocol Certificate
- New Zealand residency Visa
- Client Relations
- Office operations
- MS Office Suite
Languages
Spanish
Limited Working
Portuguese
Native or Bilingual
Timeline
Office Co-Originator
Crowne Plaza Hotel
01.2019 - 01.2020
Housekeeping Supervisor
The Grand Millennium Hotel
01.2017 - 01.2018
Sales Representative and Management
Collins
01.2012 - 01.2016
Receptionist
Auto Moto Escola Espinoza
01.2011 - 01.2012
Executive Housekeeping
Crowne Plaza Hotel
Driving school receptionist
Diploma - Business Leadership & Management
Abacus Institute of Studies
NZ Diploma - Psychology
Universidade Paulista- UNIP
General English Course - undefined
International
Similar Profiles
Karen SmythKaren Smyth
Conference and Banqueting Manager at The Gateway Hotel (formerly known as The Crowne Plaza Hotel)Conference and Banqueting Manager at The Gateway Hotel (formerly known as The Crowne Plaza Hotel)
David ProchazkaDavid Prochazka
Conference and Banqueting at Crowne Plaza Hotel / Gateway HotelConference and Banqueting at Crowne Plaza Hotel / Gateway Hotel
VERAWAN J. YUENYONGSAKULVERAWAN J. YUENYONGSAKUL
BARISTA, CASHIER at CROWNE PLAZA HOTEL, SONESTA INTERNATIONAL HOTELBARISTA, CASHIER at CROWNE PLAZA HOTEL, SONESTA INTERNATIONAL HOTEL
CARL DUNASCARL DUNAS
Assistant Executive Housekeeping Manager at Crowne Plaza Hotel & ResortsAssistant Executive Housekeeping Manager at Crowne Plaza Hotel & Resorts
Shreejit Balachandran MenonShreejit Balachandran Menon
Information Systems Intern at Ko Taku ReoInformation Systems Intern at Ko Taku Reo