Hi, I’m
Jessica Louise King
Browns Bay ,AUK
Summary
I have 10+ years experience in retail, I am NZQA qualified in food, food safety, health n safety, retail skills and people skills. I transfered through as many departments at Warkworth New World, including storeroom simply to gain the experience and knowledge. I have a great work ethic, I work well in a team and on my own. I have great leadership skills. I'm fit, fun and ready for my next job.
Overview
22
years of professional experience
Work History
New World,Warkworth , Auckland
Deli Department Manager
10.2014 - 06.2022
Job overview
- Developed and implemented strategies to increase sales and profitability within the deli department.
- Conducted regular inventory counts to maintain accurate stock levels for all products.
- Performed regular price checks on items in the deli department to ensure accuracy of pricing information.
- Ordered supplies as needed for the deli department to keep shelves stocked with fresh items.
- Coordinated promotional events within the deli department such as tastings or sampling sessions.
- Inspected equipment regularly for any signs of wear or damage that could lead to unsafe conditions.
- Ensured all health codes were followed by monitoring proper food handling techniques and equipment maintenance.
- Analyzed sales data regularly to determine which products are most popular with customers.
- Created weekly schedules for deli employees to optimize productivity while minimizing labor costs.
- Supervised and trained deli department staff in food safety, customer service, product knowledge, sanitation and other related topics.
- Resolved customer complaints in a professional manner while upholding company policies and procedures.
- Established relationships with vendors to obtain quality products at competitive prices.
- Resolved customer complaints promptly and professionally to ensure customer satisfaction.
- Provided guidance and direction to team members regarding daily tasks or special projects.
- Maintained a clean work area by adhering to established sanitation guidelines.
- Worked closely with upper management to develop new ideas and strategies that would improve efficiency or profits in the deli department.
- Assisted customers with selecting their desired items from the deli case or menu board.
- Monitored performance metrics such as cost-efficiency goals, waste management and profit margins.
- Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
- Created effective marketing promotions to improve business.
- Prepared and led food service training programs to teach staff various tasks.
- Priced and ordered food products, kitchen equipment, and food service supplies.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
New WorldWarkworth , Auckland
2ic Seafood Assistant
10.2014 - 06.2022
Job overview
- Promoted specials or discounts on select seafood items as needed.
- Cleaned and maintained the seafood section of the store, including fish tanks.
- Ensured that all seafood was stored at proper temperatures.
- Processed special orders from customers for specific types of fish or shellfish not normally stocked in store.
- Replenished supplies such as ice, condiments, napkins, utensils when necessary.
- Responded promptly to customer inquiries regarding product availability or price.
- Weighed and wrapped purchased items according to customer specifications.
- Kept records of incoming shipments of seafood products.
- Cooked samples of freshly-prepared dishes for customers to taste.
- Monitored expiration dates on perishable items and removed from sale when necessary.
- Adhered to food safety regulations when handling and preparing seafood items.
- Provided instruction to customers on best methods for cooking various types of fish.
- Performed daily inventory checks on all seafood items in stock.
- Trained new employees on proper techniques for handling, storing, and preparing seafood.
- Prepared live crabs and lobsters for customers to purchase.
- Organized and stocked shelves with fresh seafood products.
- Attended training sessions on new products and services offered by the store.
- Maintained a clean work area throughout shift by mopping floors, washing counters.
- Assisted customers with selecting seafood items for their meals.
- Followed cleaning schedule for floors, walls and storage areas.
- Took apart equipment to rinse, clean and sanitize components.
- Prepared cases by pulling products out of case, re-icing case and putting products in fresh pans.
- Reviewed quality of displayed products and removed old or poor quality merchandise.
- Cut, wrapped, weighed and tared seafood department products.
- Received inventory and stock and verified receipt of ordered products and orders.
- Worked safely and efficiently when handling seafood products.
- Cleaned and maintained department equipment by breaking down and reassembling equipment and washing appropriate parts with sanitizing solution.
- Placed proper signage on products to display pricing, description, code dating and COOL information.
- Observed food safety and sanitation protocols to reduce germ spread.
- Prepared workstations with ingredients and tools to increase efficiency.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Monitored temperatures of prepared food and cold-storage areas.
- Cleaned and sanitized utensils, dishes or silverware.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
- Stocked cupboards and refrigerators and tended salad bars and buffet meals.
- Stored food in designated containers and storage areas to prevent spoilage.
- Cut or sliced meat, poultry and seafood to prepare for cooking.
- Restocked cupboards, refrigerators and service stations with new food items or supplies.
- Took and recorded temperatures of food, refrigerators and freezers.
New World,Warkworth , Auckland
Grocery Floor Supervisor
10.2014 - 06.2022
Job overview
- Provided excellent customer service by responding promptly to inquiries from customers or team members.
- Ensured compliance with safety regulations and company policies.
- Conducted regular store audits to identify areas of improvement or potential risks.
- Scheduled staff shifts and assigned duties to ensure efficient workflow.
- Collaborated with other departments to meet organizational objectives.
- Performed daily opening and closing procedures according to established guidelines.
- Resolved customer complaints quickly and efficiently while maintaining high levels of customer satisfaction.
- Supervised and evaluated staff performance, providing feedback and guidance as needed.
- Maintained a clean, organized, and safe work environment at all times.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Collaborated with leadership to determine needs and devise improvement plans to reach strategic targets.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Addressed employee issues and conflicts to provide input, feedback, and coaching.
- Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, and resolving customer issues.
- Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
- Monitored performance of team members to develop optimization plans.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Monitored store customer service interactions to identify sales opportunities within all transactions.
- Increased customer loyalty through consistent and dependable service, great attitude and in-depth knowledge of products.
- Identified potential security threats and adhered to company procedures to deter theft, vandalism and any suspicious activity within store and surrounding premises.
- Shared product knowledge with customers while making personal recommendations.
- Maintained cleanliness of store by cleaning windows, sweeping floors and dusting product shelves.
- Organized meetings, contests and various sales initiatives with department staff to achieve sales targets.
- Worked directly with store manager to verify achievement of sales, retention and quality targets.
- Opened and closed store by counting cash, opening and closing cash registers and creating staff assignments.
- Trained and coached new employees according to new hire procedures and proven sales strategies.
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
- Informed upper management or department heads of items loaded or problems encountered.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Assessed job sites to determine work needed.
- Held staff meetings to share project information and address specific issues.
- Completed or assisted with difficult or skilled tasks.
- Created and sent price quotes to potential customers.
- Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.
- Inspected equipment for wear, specifications adherence and issues.
- Prepared and led staff training and instruction.
- Checked loaded materials compared to work orders for correctness.
- Reported employee time, job expenses and inspections results in work records.
- Scheduled materials shipments and transportation for on-time delivery, reducing delays.
- Conducted interviews, selected candidates and supported hiring processes to maintain staffing levels.
- Presented and explained work orders to team.
- Monitored workers and reviewed completed work for proper performance.
- Estimated project materials, time and staffing requirements based on work orders and job specifications.
- Ensuring staff keep shelves full with stock, and keep stock rotating inside the store and in the stockroom out back.
New World,Warkworth , Auckland
Liquor Assistant
10.2014 - 06.2022
Job overview
- Followed all company policies related to the sale of alcoholic beverages.
- Ensured that all display cases were clean and organized throughout the day.
- Conducted regular inventory checks in order to maintain accurate records of stock levels.
- Responded promptly and courteously to customer inquiries regarding liquor products.
- Organized backroom storage areas according to store guidelines.
- Adhered to all safety procedures when handling hazardous materials such as alcohol or cleaning supplies.
- Performed opening and closing duties such as setting up displays.
- Participated in team meetings regarding new product launches or promotional campaigns.
- Monitored expiration dates on liquor products and removed expired items from shelves accordingly.
- Assisted customers in selecting the best beverages to meet their needs.
- Received and processed customer orders for liquor products.
- Communicated regularly with other staff members about inventory levels, pricing changes, and promotions.
- Stocked shelves with merchandise, ensuring appropriate rotation of stock.
- Inspected returned items for damage or tampering prior to restocking them on shelves.
- Cleaned and restocked aisles through shifts to maintain customer-ready store.
- Answered questions from callers and in-store guests to offer information and promote products.
- Complied with strict liquor sales laws to control store liability and protect minors from access to alcohol.
- Inspired customers to try new items by educating on wines and store promotions.
- Minimized product loss with proper rotation and handling of bottles, cans and cases.
- Reviewed driver's licenses and other forms of ID to ensure proof-of-age, refusing sales to anyone under 21.
- Organized store by returning merchandise to proper areas and restocked displays.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Described merchandise and explained use, operation and care.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Cleaned shelves, counters and tables to maintain organized store.
- Ticketed, arranged and displayed merchandise to promote sales.
- Recommended, selected and located merchandise based on customer desires.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Greeted customers to determine wants or needs.
- Prepared merchandise for purchase or rental.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Bagged or packaged purchases and wrapped gifts.
- Placed special orders or called other stores to find desired items.
Allied workforceNorthshore, Auckland
Traffic Controller
01.2008 - 10.2008
Job overview
- Directed traffic flow and monitored intersections to ensure the safe passage of vehicles, pedestrians and cyclists.
- Communicated regularly with supervisors regarding changes in traffic patterns or new construction projects that impacted existing routes.
- Provided assistance to motorists who experienced difficulty navigating through congested areas.
- Utilized two-way radios for communication between dispatchers or other field personnel concerning changes in traffic conditions due to accidents or inclement weather.
- Inspected traffic control devices such as signs, signals and pavement markings for proper installation and visibility.
- Monitored roadways for hazardous conditions such as potholes or debris that could cause accidents or impede travel times.
- Coordinated with other agencies such as police departments, fire stations, utility companies and public works departments on traffic control plans.
- Organized detours and adjusted signal timing to accommodate special events or construction projects.
- Managed setup and removal of temporary traffic control equipment and signs.
- Tested traffic signs for proper reflectivity and illumination factors after installation.
- Assembled traffic cones and pathways for vehicles and pedestrians.
- Directed pedestrians across busy streets and around construction sites.
- Directed vehicles around construction sites and flagged drivers through blocked roads.
Allied Work Force Northshore, Auckland
Food Preparation Worker
01.2008 - 10.2008
Job overview
- Carried out routine maintenance on kitchen appliances such as dishwashers and stoves.
- Cooked a variety of foods according to customer orders or supervisors' instructions.
- Disposed of leftover food following health code guidelines.
- Sliced cooked meats for sandwiches and salads as well as carved roasts at carving stations in the kitchen.
- Ensured that all health regulations regarding food handling were followed during preparation process.
- Checked temperatures of freezers, refrigerators and heated ovens to ensure proper functioning.
- Responded quickly to any requests from wait staff or management.
- Prepared ingredients for cooking including portioning, chopping, and storing food before use.
- Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.
- Maintained cleanliness of floors in the kitchen area throughout shift.
- Measured ingredients required for specific food items being prepared.
- Labeled containers with identifying information like date prepared and expiration dates.
- Performed additional tasks assigned by chef or supervisor.
- Packaged and stored food products appropriately for proper handling and preservation.
- Re-stocked, organized and arranged service and food stations.
- Prepared quality products while maintaining proper food safety practices and presentation within service goal times.
- Pre-cooked certain items to prepare them for final cooking stages.
- Packaged and labeled prepared foods for storage or sale.
- Cut, sliced, and diced vegetables and fruits for meal prep.
- Coordinated with kitchen staff to ensure timely food preparation.
- Conducted routine checks to ensure food items were stored properly.
- Worked in fast-paced, ever-changing environment.
- Monitored stock levels and reported low supply situations.
- Followed food safety standards and protocols.
- Prepared and cooked food items according to recipes, menus and supervisor's instructions.
- Followed recipes and customer requests to prepare meals.
- Stocked hot and cold cases and displays to offer wide variety of prepared foods to guests.
- Helped in receiving and organizing food delivery supplies.
- Managed the disposal of kitchen waste and recycling.
- Operated kitchen equipment safely, including slicers and blenders.
- Monitored and maintained kitchen equipment for proper functioning.
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
Trueform productsHelensville , Auckland
Spa Pool Detailer
07.2004 - 07.2008
Job overview
- Cleaned and detailed spa pool interior including pumping out tested water, and wiping down all surfaces.
- Performed minor repairs such as replacing light bulbs, jets, pump repairs or minor leaks when necessary.
- Maintained inventory of supplies needed for detailing work.
- Maintained inventory orders of supplies needed for detailing work.
- Kept records of completed jobs along with customer feedback.
- Applied headrest cushioning to the pools.
- Assisted other staff members during busy times by providing additional detail services.
- Adhered to safety guidelines when operating machinery or working around hazardous chemicals.
- Applied silicone, wood stain, plumbing glue and cleaning products to final products.
- Highly trained in using power tools.
- Bubble and shrink wrapping finalized product, ready for loading onto truck or into containers.
- Inspected spa pools thoroughly before and after detailing to ensure quality of work.
- Adhered to safety protocols and guidelines to prevent damage to pools and personal injury.
- Polished spa pools exteriors to remove scratches and swirl marks, restoring shine.
- Provided customer service, explaining detailing processes and addressing concerns.
- Maintained a clean and organized work environment to ensure efficient operations.
Gourmet Paprika Woodhill, Auckland
Production Worker
07.2000 - 02.2004
Job overview
- Cleaned up work area at end of shift to maintain safe working environment.
- Adhered strictly to established guidelines and procedures while performing duties.
- Identified defective parts or components and removed them from production line.
- Inspected product quality prior to packaging and shipment.
- Reported any issues to supervisor immediately for resolution.
- Ensured proper labeling of completed products before shipping out.
- Provided assistance in loading and unloading containers onto trailers for transport.
- Followed safety protocols while operating machines and equipment.
- Performed minor repairs on machinery as needed.
- Tracked production data such as number of items produced per hour, day, week.
- Conducted routine maintenance checks on all machinery used in the production line.
- Verified accuracy of finished products against work orders or blueprints.
- Organized storage areas for efficient retrieval of items when needed.
- Set up and operated production equipment according to daily work orders and safety procedures.
- Used daily system logs to document production information, discussing issues with management.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Followed daily preventive maintenance schedule for cleaning and lubricating machinery.
- Measured and weighed items to meet quality standards and prevent waste.
- Separated products according to weight, grade and size of material to produce final product.
- Classified defects from finished orders for record tracking and statistics.
- Communicated with team members regarding tasks assigned during shift.
Education
Whanganui Girls CollegeWhanganui
Some College (No Degree) from Other
01-2000
University Overview
- Capstone Projects:
Skills
Fast and efficient learner
Great eye for detail
Fit and Reliable
Honest with great communication skills
Eager to learn new things
Great customer service
High achiever
Fun, positive, hard worker
Enjoy completing tasks at hand
Great problem solver
Great with people
Love being thorough, organised and on target
Natural with animals Especially dogs, cats and horses
Hobbies
- Family first for me.
- Love playing competitive and social netball, Have played for over 10years now.
- Love Rugby, both my teenage boys played for club and college rugby. I have assisted in coaching and management.
- I am currently managing my 13 year-olds basketball team.
Extra qualities.
- Qualified first aider
- Fire warden
- Health and safety representative
- Food safety representative
- Recall officer(dealing with recalled products) and any customer issues related to recalls.
Timeline
Deli Department Manager
New World,
10.2014 - 06.2022
2ic Seafood Assistant
New World
10.2014 - 06.2022
Grocery Floor Supervisor
New World,
10.2014 - 06.2022
Liquor Assistant
New World,
10.2014 - 06.2022
Traffic Controller
Allied workforce
01.2008 - 10.2008
Food Preparation Worker
Allied Work Force
01.2008 - 10.2008
Spa Pool Detailer
Trueform products
07.2004 - 07.2008
Production Worker
Gourmet Paprika
07.2000 - 02.2004
Whanganui Girls College
Some College (No Degree) from Other
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