Jessie Chen
Christchurch,New Zealand
Summary
I am a graduate from the University of Canterbury, and recently completed a language program in Wuhan, China. I am a detail-oriented and proficient communicator who is accustomed to working in stressful, high-volume call environments while providing efficient and accurate support. I hope to continuously expand my knowledge, while contributing to the team and company.
Overview
2
2
years of professional experience
Work History
Customer Specialist
ASB Bank Limited
03.2022 - 02.2024
- Assisted customers with their banking queries, providing exceptional customer service and resolving issues efficiently.
- Conducted AML (Anti-Money Laundering) checks and verified customer identities during the account opening process, ensuring compliance with legal and regulatory requirements.
- Supported and educated customers on various online banking options, increasing the adoption rate.
- Handled cash transactions, including deposits and withdrawals, ensuring accuracy and compliance with bank policies.
- Directed customers to appropriate departments for additional support.
Sales Consultant
Swarovski
02.2022 - 02.2024
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Showcased and presented products to customers, demonstrating strong product knowledge and driving sales.
- Managed jewellery displays, ensuring they met or exceeded company standards.
- Resolved customer complaints promptly and professionally, contributing to a positive store environment.
Education
Chinese Language and Literature Program
Huazhong University of Science And Technology
Wuhan, China07.2024
Bachelor of Commerce - Major in International Business (Finance Pathways) and Minor in Entrepreneurship and Chinese
University of Canterbury
Christchurch, CAN11.2023
Skills
Communication and Teamwork
- Worked closely with team members at ASB to meet customer satisfaction goals, sharing knowledge and assisting with complex banking queries
Problem Resolution
- Successfully addressed and resolved customer complaints at both ASB and Swarovski, using problem-solving skills to find satisfactory solutions
Attention to Detail
- At ASB, ensured all customer transactions and inquiries were handled accurately and efficiently, minimising errors and enhancing customer trust
Customer Service
- Assisted customers at ASB with various banking needs, from cash transactions to online banking support, ensuring a high level of service
Languages
English
Native or Bilingual
Chinese (Mandarin)
Full Professional
Chinese (Cantonese)
Full Professional
Korean
Elementary
Timeline
Customer Specialist
ASB Bank Limited
03.2022 - 02.2024
Sales Consultant
Swarovski
02.2022 - 02.2024
Chinese Language and Literature Program
Huazhong University of Science And Technology
Bachelor of Commerce - Major in International Business (Finance Pathways) and Minor in Entrepreneurship and Chinese
University of Canterbury
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