Jessie Cornell
Kerikeri ,New Zealand
Summary
Dedicated and detail-oriented receptionist with several years of experience in providing exceptional customer service in fast-paced environments. Skilled in managing reception areas, directing inquiries, and supporting administrative tasks. Proactive team player with a commitment to customer satisfaction and operational excellence.
Overview
17
17
years of professional experience
Work History
Contract Massage Therapist
Glenorchy
QUEENSTOWN
09.2019 - 01.2024
- Contracted massage therapist at prestigious locations in Queenstown, including Blanket Bay and Aro Ha wellness retreat, Glenorchy Headwaters Eco lodge. Body Sactum & Sofitel Hotel & Spa Queenstown
- Maintained impeccable treatment standards and attention to detail.
- Ensured exceptional cleanliness and hygiene in spa operations.
- Managed bookings, payments, and correspondence with precision.
- Handled over 50% of customer calls daily
- Managed all sensitive information with utmost confidentiality.
Customer Service professional - 2IC
Intercity Travel Center
Christchurch
02.2018 - 08.2019
- Oversee store opening and closing procedures.
- Provide exceptional customer service by assisting with ticket purchases, reservations, and travel inquiries.
- Offer comprehensive information regarding routes, schedules, and travel options.
- Execute precise cash handling procedures, including end-of-day banking activities.
- Ensure impeccable cleanliness and organization within the travel center.
- Foster collaborative relationships with team members to streamline operations.
- Resolve customer complaints promptly and professionally to uphold service excellence.
Sales Consultant
Travelex Foreign Exchange Company
Christchurch Airport
02.2015 - 01.2017
- Conduct cash handling services, specializing in the accurate conversion of foreign currency.
- Execute currency exchange transactions with precision and efficiency.
- Proactively market additional services such as prepaid travel cards and travel insurance.
- Address customer inquiries and concerns regarding currency exchange professionally.
- Adhere strictly to airport security protocols to ensure compliance.
- Maintain detailed transaction records and fulfill administrative duties as required.
- Manage tasks related to the foreign exchange vault, including receiving and securely storing foreign currency.
- Perform thorough counting and verification of currency, both incoming and outgoing from the vault.
- Maintain meticulous records of all currency transactions.
- Ensure strict compliance with legal and regulatory standards.
Travel Consultant
Harvey World Travel
New Lynn, AUK
10.2007 - 03.2010
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Streamlined booking processes for increased efficiency
- Built strong relationships with clients through exceptional communication and personalized service.
- Collaborated with team members to optimize travel recommendations and share industry knowledge.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Increased repeat business by providing outstanding customer service.
Receptionist Administrator
Ngatihine Health Trust
Whangarei, NTL
10.2006 - 12.2007
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry, allocate staff vehicle usage for work streamline processes.
Education
Full Driver License
New ZealandDip level 5 Wellness & Relaxation Massage - Health & Wellness
New Zealand College of Massage
Christchurch, CANCertificate Level 4 - Travel & Tourism
Air New Zealand
Auckland, NZTour Guide - Travel & Tourism
Sir George Seymour College
Auckland, AUKCertificate Level 4 - Travel & Tourism
Northland Polytechnic
WHG, NZSkills
- Personable professional with an inviting smile and cultural sensitivity, skilful at building rapport with colleagues & clients in multicultural settings
-Adept knowledge of travel and tourism industry
- Familiar in use of Microsoft Office & CRM operational system
- Strong communication and interpersonal skills, with a customer-focused approach
- Highly adaptable, resilient, and practical under stressful conditions, with fine time management and organizational skills
- Exercises discretion and diplomacy in dealing with sensitive or confidential issues
-Ability to multitask, prioritize, and work effectively under pressure in a fast-paced environment
- Self-directed, with strong verbal and written communication, multitasking, analytical thinking and teamwork,
- Attention to detail and data entry accuracy including financial transactions for bookings, payments, invoicing and ticketing documentation
- Demonstrate personal maturity, resourcefulness, and productivity
- Possess a "up beat" attitude, enthusiastic, healthy, confident, and eager to assimilate new challenges
Timeline
Contract Massage Therapist
Glenorchy
09.2019 - 01.2024
Customer Service professional - 2IC
Intercity Travel Center
02.2018 - 08.2019
Sales Consultant
Travelex Foreign Exchange Company
02.2015 - 01.2017
Travel Consultant
Harvey World Travel
10.2007 - 03.2010
Receptionist Administrator
Ngatihine Health Trust
10.2006 - 12.2007
Full Driver License
Dip level 5 Wellness & Relaxation Massage - Health & Wellness
New Zealand College of Massage
Certificate Level 4 - Travel & Tourism
Air New Zealand
Tour Guide - Travel & Tourism
Sir George Seymour College
Certificate Level 4 - Travel & Tourism
Northland Polytechnic