Summary
Overview
Work History
Education
Skills
Personal Objective
Timeline
Generic

Jessie James

Summary

Dynamic leader with a proven track record at Clothing Direct, enhancing customer satisfaction and streamlining operations. Skilled in team management and customer relationship management, I've empowered staff and implemented innovative solutions, significantly improving productivity and service quality. Known for exceptional communication skills and adaptability, I excel in fast-paced environments, driving positive outcomes.

Overview

17
17
years of professional experience

Work History

Operation Manager

Clothing Direct (also Known As Blanktees)
01.2019 - Current
  • Oversee production of goods and/or services. Particularly keep an eye on customer service levels being maintained, foresee issues with third party suppliers, staff absences and any other to make sure we meet or exceed customers expectation.
  • Maintained a great working relationship with external vendors and suppliers.
  • Help to identify and introduced new methods, practices, and systems to reduce turnaround time.
  • Foster a positive work environment.
  • Supervise production work, customer service, keep factory tidy, staff attendance, staff appraisal
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conduct performance reviews, identifying areas for improvement and developing action plans to address them.
  • Respond to customer complaints and queries in a diplomatic manner, striving for a positive outcome for all.
  • Handling challenging and potentially irate customers.
  • Foreseeing possible setbacks and preventing any major issues.
  • Handing negative goggle reviews and general negative feedback.

Production Manager

Clothing Direct (also Known As Blanktees)
01.2016 - 01.2019
  • Resolved issues quickly to maintain productivity goals.
  • Managed multiple jobs concurrently, ensuring timely completion and meeting customer satisfaction.
  • Increased overall productivity by identifying speed bumps, thinking of ideas to improve efficiency and implementing and proposing effective solutions.
  • Oversaw quality control efforts, customer satisfaction being at the forefront of my mind at all times.
  • Fostered a positive working culture, boosting staff morale and keeping a happy and positive work environment.
  • HR duties, recruitment, training staff, facilitate KIP and disciplinary meetings with staff.
  • Delivered direct feedback to managing director regarding jobs, issues and staffing.

Customer Service Sales Support

Clothing Direct (also Known As Blanktees)
04.2014 - 01.2016
  • Manage high call volume while maintaining a professional and friendly tone with all customers.
  • Enhance customer satisfaction by promptly addressing inquiries and resolving issues.
  • Handling customer returns efficiently, minimizing loss and maintaining customer satisfaction through effective communication skills.
  • Administrative tasks which supported the sales team and help them to gain and keep customers.
  • Respond to customer complaints and queries to ensure that all orders are processed in a timely manner.
  • Managing customer accounts, following up with customers, providing troubleshooting assistance for when issues arise.

Print Finisher

Hummingbird Print
01.2012 - 11.2013
  • Prepress setup and printing of business cards.
  • Improved customer satisfaction by ensuring quality control and attention to detail is a priority throughout the printing process and finishing stage.
  • Troubleshooting machine breakdowns and resolving mechanical issues in a timely manner.
  • Operate various machines; large formate printer, kiss-cutter/sticker cutter, large formate laminator, mechanical Guillotine,
  • Fold, perforate, glue and stack paper by machine and by hand.
  • Photocopying, scan to email, document collation, staple/holepunch & booklet making.
  • Labelling and sealing the packed orders ready for delivery and arranging them for dispatch.
  • Maintaining a clean and orderly workspace to ensure efficiency and adherence to safety standards.

Oscar Holiday Program Leader & Receptionist

YMCA Eastern Bays
01.2007 - 12.2012
  • Promoted a positive work environment by being a punctual and enthusiastic team player.
  • Implemented well-received activities and events.
  • .Effectively managed large groups of children, help them to engage in various activities across the day.
  • Improved program efficiency by streamlining processes and implementing best practices.
  • Lifeguard when needed.
  • Receptionist, greet patrons as they entry, facilitate sales from reception canteen.
  • Opening & closing of aquatic centre.
  • Cleaning duties, pool testing & maintenance

Education

Bachelor of Arts - Graphic Design

Unitec Institute of Technology (Te Pukenga)
Auckland, NZ
12.2011

High School Diploma -

Glendowie College
Attaining NCEA Level 1,2 & 3
12.2008

Skills

  • Sales
  • Administration
  • Customer service
  • Quoting, invoicing, accounts payable
  • Team management
  • Customer relationship management
  • Backend website management
  • Social media content creator
  • Design
  • Newsletter marketing
  • Social media content
  • Quality Assurance
  • Excellent time management
  • Great communication skills
  • High level of empathy
  • Adaptability
  • Team Oriented
  • Approachable
  • Patient
  • Creative
  • Problem solver

Personal Objective

As a dedicated mother of two wonderful boys, I am now seeking a new professional challenge that aligns with my desire for making a meaningful difference in people's lives. My objective is to embark on a purpose-filled role that not only enriches my life but also allows me to bring value to others. With a caring and patient nature, I am particularly drawn to roles where I can support and empower others.

I have a creative background in graphic design, I studied a bachelor of design at Unitec after leaving school. I’ve worked with children in my early working years through the YMCA which I enjoyed immensely. However most of my working history has been within the print industry and in the world or apparel.

I have spent the last 10 years working my way up through ranks of a small business that sells printed garments online.

Timeline

Operation Manager

Clothing Direct (also Known As Blanktees)
01.2019 - Current

Production Manager

Clothing Direct (also Known As Blanktees)
01.2016 - 01.2019

Customer Service Sales Support

Clothing Direct (also Known As Blanktees)
04.2014 - 01.2016

Print Finisher

Hummingbird Print
01.2012 - 11.2013

Oscar Holiday Program Leader & Receptionist

YMCA Eastern Bays
01.2007 - 12.2012

Bachelor of Arts - Graphic Design

Unitec Institute of Technology (Te Pukenga)

High School Diploma -

Glendowie College

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Jessie James