Mei Lian (Jessie) Lee

• Supporting key customers by answering queries via email and phone or in person, quoting, ordering, invoice queries and deliver dockets.
• Support sales representatives on the road by managing customer requests, updating order statuses, and liaising with internal teams to ensure smooth communication.
• Assist with general customer service, answering phone and email enquiries, and handling any issues or complaints professionally.

· Organized customer visits which involves to conducting our product demonstrations to highlight key features and benefits compared to other competition company.

· Perform cost-benefit and needs analysis of existing/potential customers to meet their needs.

· Building a strong relationships with key customer to increase my KPI sales target.

· Traveled within all the Auckland area to service and managing a group of supermarket accounts for a retail merchandising company

· Managing the inventory included by placing order product, ensure proper display set up, rotating the older items are sold first and removing damaged or expired products from shelves.

· Greeting all incoming customers which provided excellent customer services at all times with a friendly and helpful attitude.

· Connected with all the customers and providing a professional services to recommend based on their requirements such as make up or skin care items.

· Maintained cleanliness of work area by wiping down counters, organizing shelves and disposing of trash appropriately.

· Helping customers learn how to use the products effectively including eyeshadow, eyeliner, mascara, blush and lipstick.

· Evaluated customer skin to determine unique skin condition and the different skin type.

· Greeted customers, order and serve food with a positive and polite attitude include answering question about the menu.

· Work together with a team to prepare foods such as burger, chip and fish while following the safety procedures and sanitary requirements.

· Operated payments using debit card and cash for transactions with customers.

· Rotate the food products using the first in first out method.