Summary
Overview
Work History
Skills
Additional Information
Accomplishments
Timeline
Generic
Jessie Tahuri

Jessie Tahuri

8 Sydney Street, Wairoa ,HKB

Summary

I am a highly organised and adaptable professional with a strong commitment to delivering exceptional service in dynamic environments.

Equally effective working independently or as part of a team, with a proven ability to meet goals and achieve desired outcomes.

Dedicated to continuous personal and professional development, consistently expanding knowledge and skills through experience.

Known for a strong work ethic, reliability, and a positive attitude, with a track record of completing tasks to a high standard.

I brings a diverse range of transferable skills and life experience, including keen attention to detail, quick learning ability, and excellent communication.

I am a loyal, honest, and enthusiastic contributor who adds value to any workplace.

Overview

20
20
years of professional experience

Work History

Human Resources Officer

Wairoa District Council
Wairoa, HBK
10.2023 - Current
  • Developing, implementing and maintaining recruitment policies and procedures.
  • Analysing job descriptions to determine job requirements and qualifications.
  • Conducting orientation sessions for new employees to ensure understanding of company policies and procedures.
  • Maintain employee records, such as contact information, attendance records, performance reviews and termination documents.
  • Development of training programs for existing staff members.
  • Collaborated with various departments in the organization to identify staffing needs.
  • Responded to inquiries from current or prospective employees about benefits or other HR related issues.
  • Processed payroll data and maintained accurate records of employee time, wages, deductions, taxes, benefits, and other information.
  • Create reports to monitor changes in salary, overtime payments, annual leave time, sick leave and other relevant employee information.
  • Maintained confidentiality of sensitive payroll documents and records.
  • Set up new employees in the payroll system ensuring all paperwork is completed accurately.
  • General administration duties.

Financial Support Officer

Wairoa District council
Wairoa, HBK
06.2022 - 10.2023
  • Support the production of monthly and quarterly financial and non-financial reports.
  • Assist with accounts payable, and cashier and data processing duties as required.
  • Assist with the preparation and review of both the Annual and Long Term Plan budgets, This required me to manage the work plan independently and my time management skills resulted in me delivering all tasks on time.
  • Receive and review creditor invoices and verify they meet payment standards.
  • Check creditor invoices for prior electronic authorisation and follow up with staff as required.
  • Promote continuous improvement of of financial systems and processes, by reviewing current processes and systems, and identifying ways to streamline and reduce processing time where possible.
  • Assist with payment processing, dog registration, public inquiries and administration duties as required.
  • Participate in and undertake emergency management duties
  • Undertake performance development tasks / responsibilities
  • Participate in Council projects and initiatives, eg Staff benefits group.
  • I liaise with different departments to understand and streamline a process. I have worked with the difference departments to overcome barriers to implementing your new system and achieving the desired result. eg: Dog registration.

Customer Service Officer

Wairoa District Council
Wairoa , HKB
09.2020 - 06.2021
  • Answering high volume calls well giving high levels of customer service and informative information.
  • Actively contribute to the achievement of the customer experience team mission and objectives by providing an exceptional standard of customer service, whilst delivering high quality administrative support across a range of business areas.
  • Responsible for providing internal and external customers with exceptional customer service.
  • Provide administration assistance and support to all appropriate staff to assist in the achievement of daily Council commitments.
  • Actively contribute both ideas and skills towards the improvement and efficiency of customer experience processes and procedures.
  • Prioritize workload to ensure work of the greatest importance to the business is undertaken with urgency and to a high standard.
  • Liaise with all departments and support when required.
  • Schedule all bookings for rooms, vehicles etc as required.
  • I have the ability to communicate effectively both verbally and in writing with a diverse range of individuals, by listening actively and using the appropriate language and manner required.
  • Able to plan work by identifying tasks and resources required, obtaining necessary authorities, prioritizing necessary tasks and establishing time frames.

Customer Service Cashier and Banking Adviser

BNZ Bank
Wairoa , HKB
01.2019 - 09.2020
  • Customer service (face to face /over the phone).
  • Accurately preparing , processing and recording cash transactions.
  • Attend to and resolve customer inquiries in a prompt and timely matter.
  • My excellent intrpersonal skills meant I was able to relate to many customers from different walks of life.
  • Explain and promote the BNZ’s products and services.
  • Organise money received as per the denominations, balancing cash draws daily so there are no cash discrepancies, My high levels of personal integrity and honesty meant I was trusted to handle large quantities of cash, processing bushiness banking.
  • Organise and carry out regular team briefs for input to improve products and services.
  • Up skill and learn new system and products.
  • Carry out audits to keep the branch running at a high standard of procedures and security.
  • Carry out audits as requested by management, to maintain high standards of systems and procedures in the branch.

Box Office Receptionist & Cinema Manager

Event Cinema Pacific & Australia Fair
Gold Coast , Australia
06.2015 - 12.2018
  • Organised staff rosters and payroll.
  • Hiring of new staff, eg: screen/interview/onboard staff.
  • Staff performance reporting, yearly, focusing on goals and growth
  • Supervising and managing staff.
  • Organised and hosting events.
  • Booking tickets, appointments and functions (face to face/over the phone).
  • Administration and banking.
  • Answering incoming calls for inquiries and complaints.
  • Stock taking, orders and budgets.
  • Sales and marketing, on latest movies, product or up and coming events.
  • Training and up skilling staff development.

Customer Service Cashier and Banking Adviser

BNZ Bank
Hamilton
10.2010 - 04.2015
  • Customer service (face to face /over the phone).
  • Accurately preparing , processing and recording cash transactions.
  • Attend to and resolve customer inquiries in a prompt and timely matter.
  • Explain and promote the BNZ’s products and services.
  • Organise money received as per the denominations, balancing cash draws daily so there are no cash discrepancies.
  • Organise and carry out regular team briefs for input to improve products and services.
  • Up skill and learn new system and products.
  • Carry out audits to keep the branch running at a high standard of procedures and security.
  • Carry out audits as requested by management, to maintain high standards of systems and procedures in the branch.
  • Supporting with administration in agriculture and business banking department.

Principal Hairstylist, Trainer and Manager

Rodney Wayne Salon
, Hamilton
01.2005 - 10.2010
  • Supervised and managed a hair salon (product sales included) and its staff.
  • Customer service and having a great relationships with my clients, staff and other customers.
  • Carry out all areas of customer service needs in a professional way.
  • Attend higher learning courses to accelerate knowledge.
  • Enter competitions to further increase trade knowledge.
  • Train and guide apprentices to become great stylists.
  • Manage and motivate staff to a high standard to achieve excellent standards in service and productivity
  • Manage and operate salon to a high standard
  • Cash handling, banking, stocks take, orders, bookings, rosters, marketing and event planning.
  • Payroll.
  • Hiring of new staff.
  • Staff performance reviews.
  • Health and safety reports.
  • Administration.

Skills

EDUCATION

Certificate in Accounting

Certificate in Personnel Management & Human Recourses

Certificate in Applied Coordinated Incident Management (CIMS4)

Certificate in Mental Health First Aid Aotearoa

Certificate in Business Administration - Level 3

Completed a course in Introduction to Financial Accounting - IESE Business School

Certificate in Applied Coordinated Incident Management (CIMS4)

Certificate in Basic Life Support

Certificate in Adult Teaching

Certificate in Dealing with Aggressive Customers and Robbery Response

Certificate in Providing Responsible Service of Alcohol

Ambassador for Kerastase Hair Care Company and GHD

National Certificate in Hairdressing Training

Certificate in L’Oreal colour keys and colour change courses and Rodney Wayne cutting and creative courses

Certificate in Makeup Artistry

Additional Information

References

References available upon request.

Accomplishments

  • Electoral Officer - Wairoa District Council - 2022 Council Elections
  • Civil Defense Wairoa - Cyclone Gabrielle February 2023 - Performing in the Intelligence function.

- June floods 2024 performed as the Controller's assistant.

Timeline

Human Resources Officer

Wairoa District Council
10.2023 - Current

Financial Support Officer

Wairoa District council
06.2022 - 10.2023

Customer Service Officer

Wairoa District Council
09.2020 - 06.2021

Customer Service Cashier and Banking Adviser

BNZ Bank
01.2019 - 09.2020

Box Office Receptionist & Cinema Manager

Event Cinema Pacific & Australia Fair
06.2015 - 12.2018

Customer Service Cashier and Banking Adviser

BNZ Bank
10.2010 - 04.2015

Principal Hairstylist, Trainer and Manager

Rodney Wayne Salon
01.2005 - 10.2010

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Jessie Tahuri