Summary
Overview
Work History
Education
Skills
Ms Woman of the Universe NZ First Runner Up 2022 and Ms Earth 2022
Languages
Interests
Timeline
56

Jestine Reddy

Christchurch,New Zealand

Summary

Highly organized and detail-oriented professional with diverse experience in customer service, sales, call center operations, and administrative support. Skilled at managing multiple priorities in fast-paced environments, maintaining high service standards, and ensuring accuracy and efficiency. Proficient in Microsoft Office, CRM systems, and business communications. Seeking an office-based role where I can leverage my multitasking, time management, and customer service expertise to contribute to a dynamic team.

Overview

7
7
years of professional experience

Work History

Warehouse Picker Packer

Bidfood
12.2020 - 11.2022
  • Prepared orders and managed stock levels with a high degree of accuracy and attention to detail.
  • Maintained organized storage systems, ensuring prompt and correct shipment dispatch.
  • Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Pre-assembled containers to be easily selected by packing associates.
  • Supervised and trained new staff in performing census.

Sales Assistant | Administration & Receptionist

Smile Direct Club
09.2019 - 06.2021
  • Delivered outstanding customer service as the first point of contact for clients, handling front desk and reception duties.
  • Scheduled client appointments, managed calendars, and maintained accurate records using CRM and booking systems.
  • Supported administrative operations including document preparation, data entry, and inventory management.
  • Processed customer transactions and financial documentation with attention to confidentiality and accuracy.
  • Maintained organized filing systems (both digital and physical) to streamline office processes and improve efficiency.
  • Assisted in generating daily and monthly performance reports for management review.
  • Managed high call volumes and responded to customer inquiries both in-person and via email with professionalism and efficiency.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.

Customer Service & Call Center Operator

Spark Business Consulting
06.2015 - 08.2019
  • Operated within a fast-paced call center environment, managing a high volume of inbound and outbound calls daily.
  • Handled client inquiries, complaints, and service issues with professionalism, ensuring customer satisfaction and loyalty.
  • Maintained customer records, generated sales and service reports using Microsoft Office tools.
  • Balanced multiple administrative tasks including data entry, inventory tracking, and appointment scheduling.
  • Implemented effective time management strategies to meet deadlines while supporting the sales team and management.
  • Demonstrated resilience in high-stress situations, consistently maintaining a calm demeanor and professional tone when assisting challenging customers.
  • Reduced average call time for improved efficiency through active listening and clear communication skills.
  • Boosted sales conversions by effectively upselling relevant products and services during customer interactions.

Education

National Certificate of Administration - Level 3 & 4

CPIT
Christchurch
02.2015

Diploma of Makeup Artistry - with Distinction

Kirsten Steward School of Makeup
Christchurch
01.2014

Skills

  • Call Center Operations & Customer Service
  • Data Management and CRM Systems
  • Microsoft Office (Word, Excel, Outlook)
  • Multitasking and Time Management
  • Sales Support and Inventory Tracking
  • Organization and Administrative Support
  • Report Generation and Documentation
  • Problem-Solving and Conflict Resolution
  • Attention to Detail and Quality

Ms Woman of the Universe NZ First Runner Up 2022 and Ms Earth 2022

"In 2022, I was honored to be crowned Ms Earth and named First Runner-Up in Ms Woman of the Universe NZ. These experiences enriched my leadership and public engagement skills, deepened my commitment to advocacy, and strengthened my ability to represent causes with confidence and authenticity. They reflect my dedication to personal growth, community involvement, and resilience—qualities I bring into every professional space."

Languages

Hindi
Full Professional

Interests

I enjoy sketching and drawing, which helps improve my creativity and attention to detail

  • Enjoy swiming for overall physical and mental well-being
  • Regularly practice mindfulness and meditation for overall wellness
  • Offering time and support to shelters for the homeless, women, and animals
  • Volunteer Work

Timeline

Warehouse Picker Packer

Bidfood
12.2020 - 11.2022

Sales Assistant | Administration & Receptionist

Smile Direct Club
09.2019 - 06.2021

Customer Service & Call Center Operator

Spark Business Consulting
06.2015 - 08.2019

National Certificate of Administration - Level 3 & 4

CPIT

Diploma of Makeup Artistry - with Distinction

Kirsten Steward School of Makeup

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Jestine Reddy