Customer-focused professional with over 5 years of experience delivering empathetic, efficient service in fast-paced, high-pressure environments. Proven track record in emergency call handling, remote patient support, and retail customer service. Skilled in multitasking across multiple systems including Salesforce, TIMU, and CAD, with strong communication and problem-solving abilities. Adaptable and eager to learn, passionate about helping customers and contributing to community wellbeing.