Verified
This profile is verified using an email address.
JETINDER SINGH
Queenstown,Queenstown
Summary
Managerial professional with a proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering a culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
7
7
years of professional experience
Work History
Housekeeping Service Manager
Queenstown Cleaners Ltd.
Queenstown
11.2024 - Current
- Coordinated daily operations of cleaning services, focusing on effective staff scheduling and resource allocation.
- Liaised with clients to identify and address service requests and concerns promptly.
- Monitored and organized stock levels of cleaning supplies and equipment to support facility maintenance.
- Conducted training sessions on safety protocols to enhance team member safety during cleaning activities.
- Analyzed team performance metrics to ensure compliance with established service quality standards.
- Investigated and resolved customer complaints efficiently, ensuring a positive customer experience.
- Assessed inventory status and procured necessary supplies to maintain stock levels.
- Delivered comprehensive training to new hires to enhance proficiency in customer relationship management software systems.
- Conducted orientation and training for new hires, emphasizing compliance with company policies and proper cleaning techniques.
- Coordinated cross-departmental initiatives to align goals and drive results.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved marketing to attract new customers and promote business.
Housekeeper Supervisor
Queenstown Cleaners Ltd.
Queenstown
11.2023 - 11.2024
- Supervised daily cleaning operations and team performance in a hospitality environment.
- Organized cleaning supplies and equipment to ensure efficient workflow.
- Conducted inspections to maintain cleanliness and safety standards in guest rooms.
- Communicated with management regarding staffing needs and scheduling conflicts.
- Ensured staff compliance with company policies and procedures.
- Reviewed inventories of supplies such as linens and amenities regularly and placed orders when necessary.
- Monitored the quality of housekeeping services provided to guests.
Housekeeper
Queenstown Cleaners Ltd.
Queenstown
12.2022 - 11.2023
- Maintained cleanliness and organization in residential and commercial spaces.
- Utilized cleaning equipment and chemicals to ensure safe and efficient operations.
- Followed detailed cleaning schedules to meet client expectations consistently.
- Collaborated with team members to complete large-scale cleaning projects effectively.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
Housekeeper
Hilton Hotel Dubai
Dubai, UAE
01.2019 - 02.2020
- Utilized cleaning equipment and chemicals to ensure safe and efficient operations.
- Followed detailed cleaning schedules to meet client expectations consistently.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Used cleaning chemicals following proper guidelines.
- Emptied trash receptacles throughout the property.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Followed safety procedures when handling hazardous materials.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Ensured that all health standards were met during cleaning operations.
- Observed proper use of chemicals when cleaning various surfaces.
Education
Bachular Of Hotel Management And Catering - Tourism And Hotel Management
Pacific Institute of Hotel Management
Udaipur, Rajasthan, India02-2020
Skills
- Customer relationship management
- Marketing
- Safety protocol implementation
- Employee training
- Quality assurance
- Team leadership
- Conflict resolution
- Performance monitoring
- Time management
- Problem solving
- Staff scheduling
- Training development
- Team scheduling
- Staff supervision
- Customer service
- Decision-making
- Verbal and written communication
- Business planning
- Teamwork and collaboration
- Computer skills
- Adaptability and flexibility
LANGUAGES
English: Professional
Timeline
Housekeeping Service Manager
Queenstown Cleaners Ltd.
11.2024 - Current
Housekeeper Supervisor
Queenstown Cleaners Ltd.
11.2023 - 11.2024
Housekeeper
Queenstown Cleaners Ltd.
12.2022 - 11.2023
Housekeeper
Hilton Hotel Dubai
01.2019 - 02.2020
Bachular Of Hotel Management And Catering - Tourism And Hotel Management
Pacific Institute of Hotel Management