Jewellyn Ruth Que-Rosales
4A Nash Road, Mount Roskill, Auckland,New Zealand
Summary
Pharmacist with 19 years of experience in retail pharmacy, specializing in customer care and medication safety. Licensed in the Philippines, with extensive training in community, hospital, and pharmaceutical manufacturing settings. Proficient in medication counseling, inventory management, and regulatory compliance. Currently based in Auckland, I am eager to support community pharmacies in enhancing healthcare accessibility.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Registered Pharmacist
KBL Grocery and Pharmacy
Cagayan, Philippines
08.2006 - 05.2025
- Provided professional advice on prescription medications, including dosage, interactions, and contraindications.
- Assisted walk-in customers with health inquiries and recommended suitable OTC and wellness products.
- Maintained dispensing logs and ensured compliance with pharmacy laws.
- Processed POS transactions and managed accurate billing and cash handling.
- Monitored inventory, tracked expiries, and ensured stock availability.
- Handled supplier coordination and managed purchase orders.
- Set up seasonal and promotional product displays.
- Resolved customer issues with empathy and professionalism.
- Mentored junior staff on pharmacy protocols and POS usage.
Clinical Pharmacist III
Saint Luke's Medical Center
Quezon City, Philippines
08.2004 - 08.2005
- Reviewed and validated physician orders for accuracy, therapeutic appropriateness, and potential drug interactions.
- Collaborated with multidisciplinary teams during ward rounds to provide expert medication recommendations.
- Counseled patients on safe medication use, side effects, and adherence strategies.
- Prepared and dispensed medications in accordance with hospital protocols and national regulations.
- Managed medication reconciliation for patient admissions and discharges.
- Provided drug information support to medical staff and participated in continuing education.
- Conducted audits to monitor medication safety and contributed to hospital quality assurance programs.
Laboratory Intern
AD-DRUGSTEL Pharmaceutical Lab. Inc
Quezon City, Philippines
03.2003 - 04.2003
- Operated laboratory equipment to conduct tests and record results accurately.
- Maintained clean and organized workspaces to ensure efficient laboratory operations.
- Collaborated with team members to troubleshoot and resolve testing issues effectively.
- Assisted in inventory management by tracking and ordering necessary supplies.
- Prepared samples for analysis in compliance with laboratory safety protocols.
Hospital Pharmacy Intern
Veterans Memorial Medical Center
Manila, Philippines
10.2002 - 11.2002
- Reviewed medication orders for accuracy and appropriateness.
- Managed inventory of pharmaceuticals and supplies in the hospital pharmacy.
- Educated patients on medication usage, side effects, and interactions.
- Compounded sterile and non-sterile preparations as per protocols.
- Maintained patient drug histories.
- Provided medication and pharmaceutical services to inpatients and outpatients.
Community Pharmacy Intern
Mercury Drug Corporation
Quezon City, Philippines
03.2002 - 06.2002
- Accurately dispensed medications to patients and ensured efficient service delivery.
- Managed inventory control of drugs and supplies in compliance with established policies.
- Counseled patients and caregivers on appropriate medication usage and potential side effects.
- Addressed customer inquiries promptly while maintaining courteous communication.
- Provided guidance on over-the-counter products and recommended lifestyle modifications.
Community Pharmacy Intern
Mercury Drug Corporation
Quezon City, Philippines
04.2001 - 04.2001
- Managed electronic and manual filing of prescriptions to enhance efficiency.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Maintained organized and clean pharmacy work areas daily.
- Checked medication expiration dates to ensure dispensing of only unexpired products.
- Restocked shelves with new supplies of medications as needed.
- Refilled medications while providing insights on over-the-counter products and verifying insurance benefits.
Education
Bachelor of Science - Pharmacy
University of Santo Tomas
Manila, Philippines03-2004
Skills
- Pharmacy and OTC knowledge
- Prescription handling and counseling
- POS operation and billing
- Stock management and monitoring
- Promotional display and merchandising
- Supplier coordination and purchasing
- Team collaboration and independence
- Customer service and communication
- Physical stamina for tasks
- Patient counseling
- Inventory management
- Staff training
- Conflict resolution
- Pharmaceutical calculations
- Pharmacy law compliance
- Continuing education
- Medication storage optimization
Languages
- English, Fluent
- Filipino, Fluent
Certification
- Philippine Pharmacists Licensure Examination
- National Rating: 5th Place at 89.83%
Timeline
Registered Pharmacist
KBL Grocery and Pharmacy
08.2006 - 05.2025
Clinical Pharmacist III
Saint Luke's Medical Center
08.2004 - 08.2005
Laboratory Intern
AD-DRUGSTEL Pharmaceutical Lab. Inc
03.2003 - 04.2003
Hospital Pharmacy Intern
Veterans Memorial Medical Center
10.2002 - 11.2002
Community Pharmacy Intern
Mercury Drug Corporation
03.2002 - 06.2002
Community Pharmacy Intern
Mercury Drug Corporation
04.2001 - 04.2001
Bachelor of Science - Pharmacy
University of Santo Tomas
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