James Francis Gisler
Ngāruawāhia,WKO
Summary
- Customer service expert with a proven track record in delivering exceptional support across telephony, email, and live chat platforms.
- Known for building strong relationships within teams at Genesis Energy and Frank Energy, showcasing adaptability and collaboration. Possesses a deep understanding of back-office operations, enhancing both professional skills and business insights.
- Committed to fostering growth in the SME sector while continuously improving service delivery and demonstrates exceptional relationship-building skills, successfully influencing new and existing team members.
- Hardworking employee with customer service, multitasking and devoted to giving every customer a positive and memorable experience.
- My flexibility in adapting to different roles and challenges has been instrumental in my professional growth. Whether it’s addressing customer concerns with empathy and efficiency or collaborating with team members to streamline processes, I bring a proactive and enthusiastic approach to my work.
- My dedication to continuous learning and improvement ensures that I remain at the forefront of delivering outstanding service and contributing positively to the business.
- My journey has been marked by a deep love for my job and the invaluable lessons it has imparted. I have been incredibly fortunate to explore and learn from many areas of our back office operations, which has enriched my understanding of the business and honed my skills. This experience has not only broadened my professional capabilities but has also fueled my passion for the SME space, where I thrive on the dynamic and innovative environment it offers.
Overview
18
18
years of professional experience
Work History
Customer Excellence Representative
Frank Energy
Hamilton Central, Hamilton
04.2016 - Current
- Achieved proficiency in understanding diverse business organisations.
- Implemented several strategic measures to enhance efficiency.
- Efficiency in handling complex business inquiries.
- Successfully transitioned all fixtured ICPs with Frank Energy.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Established positive relationships with customers through effective communication techniques.
- Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
- Participated in training sessions designed to improve overall job performance.
- Answered questions and resolved concerns for customer support.
- Trained new representatives on process knowledge, company policies, and procedures.
- Solely managed the Genesis Energy SME/Business MS Team pilot.
Airport Services Officer
Perth Airport PTY LTD
Belmont & Surrounds, Perth Airport WA 6105
07.2015 - 03.2016
- Ensured the safety of personnel, equipment, and materials through the enforcement of safety protocols.
- Monitored all operations for potential security risks and threats.
- Responded to emergency situations by dispatching appropriate personnel to address the incident.
- Oversaw cash receipt management across multiple applications while delivering exceptional customer service.
- Managed complete process for airport estate access authorization.
Customer Excellence Representative
Genesis Energy Limited
04.2012 - 07.2015
- Provided customer service by answering product and service-related questions in customer care and later, business spaces.
- Developed customer retention initiatives while working with the Win-back team.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
Roles in Delivery, Front of House, Admin
Farmlands Trading Society
Norton Road, Hamilton, Hamilton
06.2006 - 12.2011
- Loaded the delivery vehicle with customer orders for farming equipment, including dangerous goods, and ensured that all items were secure for transport.
- Followed company safety protocols while driving and delivering orders rurally to farms.
- Provided excellent customer service by being friendly, courteous, and professional at all times.
- Performed basic maintenance tasks on the delivery vehicle including checking oil levels and tire pressure.
- Kept records of deliveries made each day, including destination addresses.
- Provided general administrative support to staff members.
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
Education
School Certificate -
Sacred Heart Boys College
Glendowie, Auckland NZ10.2003
Skills
- Exemplary communication
- Problem-solving expertise
- Collaborative teamwork
- Adaptability and resilience
- Office Management
- Business Intelligence
- Multitasking Abilities
- Business process re-engineering
- Business ethics
- Reliability
References
- Christine Jeffs, +647 871 4264
- Richard O’Hare, +6421 029 5637, richard.ohare@genesisenergy.co.nz
- Elisha Neville, +6421 715 723, elisha.neville@genesisenergy.co.nz
Attributes
- Adaptable and optimistic demeanour
- High ethical standards in both personally and professionally
- Eager for continuous improvement
- Broad customer service expertise
- Trustworthy and reliable
- Outstanding verbal and written communicator
- Strong interpersonal skills
Timeline
Customer Excellence Representative
Frank Energy
04.2016 - Current
Airport Services Officer
Perth Airport PTY LTD
07.2015 - 03.2016
Customer Excellence Representative
Genesis Energy Limited
04.2012 - 07.2015
Roles in Delivery, Front of House, Admin
Farmlands Trading Society
06.2006 - 12.2011
School Certificate -
Sacred Heart Boys College
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