JOGINDER SINGH
ASSISTANT/DEPUTY MANAGER
Beach Haven,AUCKLAND
Summary
Reliable with experience in administrative roles and managing office operations. Effectively supports business leaders and teams with strong organizational and communication skills. Demonstrates consistently positive attitude and commitment to customer satisfaction to produce high-quality work.
Overview
9
9
years of professional experience
Work History
Assistant/Deputy Manager
Punjab National Bank, Indian Government Bank
2013.07 - 2022.11
- Assisting and educating customers with their banking needs, such as opening new accounts, making deposits, and processing loan applications. Increased customer service success rates by quickly resolving issues.
- On-boarding the customers to the digital platforms, guiding customers to use the digital platforms of bank, addressing and resolving queries regarding use of the digital products, assisting customers in resetting important login credentials to the digital platforms
- Providing excellent customer service by answering questions and resolving concerns in a timely and professional manner
- Maintaining accurate records of transactions and balancing cash drawers at the end of each day
- Collaborating with other team members to ensure that the bank's operations run smoothly and efficiently
- Developed and maintained filing systems to facilitate easy access to information.
- Offered technical support and troubleshot issues to enhance office productivity.
- Prepared PowerPoint presentations for senior-level staff with attention to detail.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Served as corporate liaison for finance, IT and marketing departments.
- Checking KYC, Credit scores, credit information of retail customers and checking eligibility for different financial products
- Staying up-to-date with the latest industry regulations and policies, and ensuring compliance with all applicable laws and regulations
- Contributing to the bank's success by achieving individual sales goals and participating in team sales initiatives.
Education
Master of Science - Grade First
GJU S&T, HISAR, INDIA
06.2010
Bachelor of Science - GRADE: FIRST
KU,KURUKSHETRA, INDIA
07.2008
Skills
- Microsoft Office Suite
- Time Management
- Mail Sorting and Distribution
- Computer Skills
- Reports/Data Collection, Segregation & Analysis
- Workload Management
- Documentation
- Cash Register Operations
- Team Collaboration
Websites
Timeline
Assistant/Deputy Manager
Punjab National Bank, Indian Government Bank
2013.07 - 2022.11
Master of Science - Grade First
GJU S&T, HISAR, INDIA
Bachelor of Science - GRADE: FIRST
KU,KURUKSHETRA, INDIA
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