JHOSA F. BALUNSAT
Abu Dhabi,UAE
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in any possible position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Early Childhood Teacher/Private Tutor
Tutor's Avenue Tutorial Center
2022.10 - 2024.07
- Leads early learning development for toddlers (ages 2.5-5), providing language-rich environments, academic support, and personalized learning
- Guides students in communication, social skills (e.g., sharing, cooperation), and personal hygiene, while ensuring their safety and health
- Manages daily care tasks (e.g., diaper changes, meal prep) and coordinates activities to keep children entertained and engaged.
- Applied play-based strategies to provide diverse approaches to learning.
- Mentored new teachers, sharing effective teaching strategies and providing support as they acclimated to the school culture.
- Participated in ongoing professional development opportunities to stay current with best practices in early childhood education.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Promoted early literacy skills by implementing engaging reading activities and fostering a love for books in young learners.
- Managed classroom behavior effectively using consistent routines and age-appropriate consequences, creating a safe learning environment for all students.
- Served as a member of the school improvement team, collaborating with administration and staff to identify areas for growth and implement action plans for improvement.
Assistant Teacher Volunteer
St. Isidore Christian Academy
2021.06 - 2022.01
- Instruct students in study skills, test preparation, and manage classrooms in the absence of the regular teacher
- Evaluate student progress through assessments, identify individual learning needs, and communicate results with students and parents
- Schedule and plan tutoring sessions, assigning activities to reinforce and consolidate learning.
- Established a positive classroom environment that fostered mutual respect and collaboration among students.
- Collaborated with fellow teachers to develop interdisciplinary units, promoting a comprehensive understanding of subject matter.
- Assisted lead teacher in assessing student progress, providing valuable input for report cards and parent conferences.
Customer Service Representative
The Office Express LLC
2015.10 - 2020.11
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Participated in training programs to enhance product knowledge and customer service skills.
Cashier Supervisor
Bliss Aqualife Water Station
2008.04 - 2012.05
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.
- Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Optimized store performance by coordinating with other department supervisors to ensure seamless communication and teamwork.
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
Education
Licensed Professional Teacher (LPT) - Professional Licensure
Professional Regulation Commission
Pampanga Philippines03.2023
Bachelor of Elementary Education -
General De Jesus College
San Isidro, Nueva Ecija10.2012
Skills
- Art and Craft Making
- Drawing and Sketching
- Basic Computer Literacy
- Face Painting
- Ability to Multitask
- Early Learning Development
Certification
- Pearson Tests of English (PTE) certificated
- Teaching English as a Foreign Language (TEFL) certificated
- Writing About Reading: Strategies to Help Every Student Craft a Constructed Response
- Basic First Aid (certificated)
- Practicing COVID-19 Preventive Measures in the Workplace (certificated)
- Annual Student Teachers Congress,On Becoming a Multiliterate Teacher
- PNBTE,Current Trends in Teaching
- Guidance Office Seminar for Student's Spiritual Enhancement, Finding the Happiness Vs. Human Realities
- UBD,An Alternative Learning Framework for Teacher Education
- Labor Education for Third Year College Students
Languages
English
Full Professional
References
Catherine C. Canzana Rowena Cabiedes
Administration/ Head Tutor Proprietress
Tutor's Avenue Tutorial Center Bliss Aqualife Water Station
kheycanzana@gmail.com rowena.cabiedes@yahoo.com
+639770659466 +639672311494
Jayvee Guiterrez
School Guidance Advocate
St. Isidore Christian Academy
jayveeguiterrez96@gmail.com
+639763635620
Jhosa F. Balunsat
I hereby certify that the above information is true and correct to the best of my knowledge and beliefs.
Timeline
Early Childhood Teacher/Private Tutor
Tutor's Avenue Tutorial Center
2022.10 - 2024.07
Assistant Teacher Volunteer
St. Isidore Christian Academy
2021.06 - 2022.01
Customer Service Representative
The Office Express LLC
2015.10 - 2020.11
Cashier Supervisor
Bliss Aqualife Water Station
2008.04 - 2012.05
Licensed Professional Teacher (LPT) - Professional Licensure
Professional Regulation Commission
Bachelor of Elementary Education -
General De Jesus College
- Pearson Tests of English (PTE) certificated
- Teaching English as a Foreign Language (TEFL) certificated
- Writing About Reading: Strategies to Help Every Student Craft a Constructed Response
- Basic First Aid (certificated)
- Practicing COVID-19 Preventive Measures in the Workplace (certificated)
- Annual Student Teachers Congress,On Becoming a Multiliterate Teacher
- PNBTE,Current Trends in Teaching
- Guidance Office Seminar for Student's Spiritual Enhancement, Finding the Happiness Vs. Human Realities
- UBD,An Alternative Learning Framework for Teacher Education
- Labor Education for Third Year College Students
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