Jiaao Li
Christchurch
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses a solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Representative (Aviation)
China Southern Airlines
10.2024 - Current
- Assisted passengers with check-in, boarding, and baggage handling, ensuring a seamless travel experience
- Addressed passenger inquiries regarding flight information, baggage policies, and travel requirements
- Resolved customer concerns and complaints promptly, maintaining high levels of satisfaction
- Ensured compliance with aviation safety and security protocols during all interactions
- Assisted in building, organizing, and tracking airline documentation, ensuring accuracy and efficiency.
- Performed office duties, including data entry, report preparation, and maintaining records to support operational needs.
Biosecurity Passenger Facilitator
Ministry for Primary Industries
12.2023 - 09.2024
- Assisted passengers with inquiries and declarations regarding biosecurity measures, ensuring compliance with regulations and protocols
- Provided language support by translating for customs and quarantine officers when interacting with Chinese-speaking passengers, facilitating effective communication and compliance
- Played a pivotal role in ensuring smooth and efficient operations at the border by assisting passengers and enhancing intercultural communication between staff and travellers
Stage Assistant
Happy Chinese New Year Festival Organizing Committee
11.2023 - 02.2024
- Facilitated communication between the performance group and the stage manager, ensuring smooth coordination for backstage activities
- Organized the performance group's backstage responsibilities, ensuring efficiency and effectiveness during the event
- Acted as a liaison to local performance artists, disseminating stage information and discussing performance details through email and in-person meetings
Macro Internship: Market Analysis
Fresh is Best & University of Canterbury
11.2023 - 12.2023
- Collaborated within a group to assist a seafood company in exploring the Chinese seafood market, with a particular focus on abalone
- Conducted a comprehensive analysis of the Chinese seafood market, identifying market trends, consumer preferences, and potential customer segments
- Developed strategic recommendations and solutions tailored to the client, Fresh is Best Company, to capitalize on opportunities and address challenges within the Chinese market
- Produced a detailed commercial report outlining market analysis findings, strategic insights, and actionable recommendations
- Finally, our group won third place
Volunteer
2023 South Pacific Tourism Exchange
06.2023 - 07.2023
- Worked as a volunteer for the activities to promote more communication with the Christchurch tourism agency to bring some new ideas about the tourism activity
- Welcomed people to the events and supported them to ensure a satisfying experience
- Distributed promotional materials to potential buyers, sellers, and other people who participated
- Offered comprehensive guidance to buyers and sellers to ensure they were fully aware of the event, its features and any relevant logistical details
Customer Service Representative
Yun Ji E-commerce
11.2020 - 02.2021
- Received feedback from customers regarding products and services, and identified areas for further improvement
- Responded to emails and phone calls from customers regarding order status, product information, shipping details and returns
Education
BACHELOR OF COMMERCE - Tourism Marketing and Management, Accounting
University of Canterbury
University Of Canterbury, Ilam, Christchurch 804111-2023
Skills
- Communication
- Problem solving
- Teamwork
- Adaptability
- Pressure-resistant
- Time management
- Decision-Making
- Customer service
- Event management
- MYOB
- Excel
- Word
- Access
- TravelSKY
- E-TERM
Languages
English
Chinese
Value Offered
- Dedicated and enthusiastic professional with a passion for driving business growth and fostering meaningful customer connections.
- I am ready to step out of my comfort zone to explore new changes and embrace challenges.
Key Qualifications
- Hands-on customer service experience, with a passion for delivering exceptional customer service.
- Experienced team player with a ‘can do’ attitude and strong customer service skills.
- Trustworthy employee with professional knowledge background and outstanding communication skills.
Timeline
Customer Service Representative (Aviation)
China Southern Airlines
10.2024 - Current
Biosecurity Passenger Facilitator
Ministry for Primary Industries
12.2023 - 09.2024
Stage Assistant
Happy Chinese New Year Festival Organizing Committee
11.2023 - 02.2024
Macro Internship: Market Analysis
Fresh is Best & University of Canterbury
11.2023 - 12.2023
Volunteer
2023 South Pacific Tourism Exchange
06.2023 - 07.2023
Customer Service Representative
Yun Ji E-commerce
11.2020 - 02.2021
BACHELOR OF COMMERCE - Tourism Marketing and Management, Accounting
University of Canterbury
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