Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Jialu Xiong

Auckland,AUK

Summary

Resourceful Banking Customer Service Representative known for being highly productive and efficiently completing tasks. Possess strong skills in problem-solving, account management, and financial product knowledge which enable effective handling of customer inquiries and concerns. Excel in communication, empathy, and adaptability, ensuring customer satisfaction and loyalty.

Overview

3
3
years of professional experience

Work History

Customer Specialist

ASB Bank
0614, Auckland
05.2024 - Current
  • Managed multiple tasks simultaneously while providing prompt service to customers.
  • Handled complaints, provided appropriate solutions and alternatives within the time limits; followed up to ensure resolution.
  • Kept records of customer interactions, process customer accounts and file documents.
  • Demonstrated excellent communication skills when interacting with customers both verbally and in writing.

Sales Advisor

Harvey Norman
0610, Auckland
11.2022 - 12.2024
  • Provided customers with information on products and services available.
  • Maintained accurate records of all sales activities, including contacts, accounts, orders, payments.
  • Resolved customer complaints in a timely manner with empathy and understanding.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.

Education

High School

Avondale College
Auckland, NZ
10-2024

Bachelor in Law And Commerce - Majoring in Accounting & Finance with Law

University of Auckland
Auckland, NZ

Skills

  • Product sales
  • Multitasking and organization
  • Problem solving
  • Attention to detail
  • Complaint handling
  • Team collaboration
  • Member account management
  • Tracking complaints
  • Relationship building
  • Banking operations support
  • Customer service
  • Effective communication

Languages

English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual

References

References available upon request.

Timeline

Customer Specialist

ASB Bank
05.2024 - Current

Sales Advisor

Harvey Norman
11.2022 - 12.2024

High School

Avondale College

Bachelor in Law And Commerce - Majoring in Accounting & Finance with Law

University of Auckland

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Jialu Xiong