Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Jianning Zhu

Newmarket,AUK

Summary

Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge. High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying expertise in service to building robust solutions that enhance loyalty, promote retention and support revenue objectives. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.

Overview

6
6
years of professional experience

Work History

Professional Sales Representative

David Jones (NZ)Pty
New Market, Auckland
11.2021 - Current
  • Maintained relationships with existing customers to encourage repeat and additional sales.
  • Provided detailed product information to customers and answered inquiries in a timely manner.
  • Resolved customer complaints promptly and professionally.
  • Negotiated pricing contracts with clients for optimal profitability.
  • Collaborated with marketing team members to develop promotional materials and campaigns.

Sales Advisor

Coastal duty free
, Christchurch
01.2018 - 01.2020
  • Resolved customer complaints in a timely manner.
  • Identified customer needs and tailored solutions accordingly.
  • Maintained accurate records of all sales activities, including contacts, accounts, orders, payments.
  • Assisted in the preparation of promotional materials and displays.
  • Collaborated with other departments to ensure successful delivery of services and products.

Education

New Zealand Diploma of Patisserie level 5 -

Ara Institute of Canterbury
Christchurch
01-2019

New Zealand Certificate of English Level 4 -

Ara Institute of Canterbury
Christchurch
01-2018

Skills

  • Competitor Analysis
  • Sales Planning
  • Cold-calling
  • Sales analytics
  • Complaint resolution
  • Sales Presentations
  • Product Promotion

Languages

English
Full Professional
Chinese (Mandarin)
Native/ Bilingual

References

References available upon request.

Timeline

Professional Sales Representative

David Jones (NZ)Pty
11.2021 - Current

Sales Advisor

Coastal duty free
01.2018 - 01.2020

New Zealand Diploma of Patisserie level 5 -

Ara Institute of Canterbury

New Zealand Certificate of English Level 4 -

Ara Institute of Canterbury
Jianning Zhu