JIAQI Yan

Responsibility:

• In charge of coordinating event delivery, monthly newsletter via video and articles, and poster making.
• Achieved project completion with positive feedback from the customer through thoughtful and detailed development and implementation of project plans following the project lifecycle.
• Led a team of 5 people to execute a self-branding learning course for students via live streaming, ensuring the successful delivery of high-quality courses through course rehearsal.
• Prevented risks of unnecessary complaints by conducting risk assessments and identified potential issues based on previous experience, then devised solutions beforehand.
• Supported team members throughout the duration of projects by providing coaching conversations, showcasing conversation skills including active listening and motivational techniques.
• Improved the Standard of Operations of self-branding course delivery and the quality of courses by collecting customer feedback through surveys and qualitative analysis.
• Resolved conflicts among team members through active listening and empathy to reveal the hidden messages behind their words.

Achievements:

• Awarded $500 for being voted the best team member for assistance and operation.
• Created qualified posters to improve marketing effects through one week of self-learning.

• Conducted campus tours for prospective students.
• Assisted in planning and organizing events on campus such as open house and orientations.

Achievement:

• Quickly built relationships with 20 new students by utilizing effective communication skills to find common ground, professionally introduced the campus, and addressed their questions.

• Stayed calm and made key decisions in finalizing the academic poster under pressure.
• Ensured all team members remained on the same page by writing clear definitions for each sector of the business tool and assigning tasks to team members to improve collaboration efficiency.
• Developed and delivered presentations to internal and external stakeholders.

Achievement:

• Was selected to present the project at the WSBG Postgraduate Project Showcase 2023, collaborated well with another team member to design the poster and gave the presentation.
• Was invited to present the poster again at the Work-integrated Learning International Conference 2024 due to the high quality of the poster.

• Successfully collaborated with an international virtual team comprising members from 4 countries and diverse cultural backgrounds, leading to improved cultural competence.
• Completed project management work within a global virtual team, conducting analysis of the international target market through PEST analysis and SWOT analysis.
• Developed an international market expansion strategy, providing strategic analysis and recommendations regarding market entry mode.

Achievement:

• Received certification in international business market research from X-Culture.

• Collaborated with stakeholders across departments to define requirements for new projects through interviews with various stakeholders.
• Drafted functional specifications documents outlining project scope, objectives, and deliverables.
• Conducted interviews with subject matter experts to gather information on existing systems and procedures.
• Identified gaps between current state and desired future state operations through Enterprise Architecture analysis.

Achievement:

• Built strong relationships with team members, enhancing project progress.
• Acted as a gatekeeper to ensure our focus was always on the right track by prioritizing the project goals.

• Fostered a positive team vibe to alleviate work stress by speaking energetically and ensuring smooth project execution through the implementation of strategic team plans to support effective team meetings and project processes.
• Collaborated with stakeholders across departments by conducting qualitative analysis, including interviews and surveys, to define requirements for new projects and uncover valuable insights by extracting insights from qualitative information that contributed to the project's progress.
• Gathered feedback from end users regarding usability issues related to applications or systems through solution presentations and feedback collection on Word.

Achievement:

• Received a score of 90 from peer evaluation and received positive feedback from peers, including being a good communicator and easy to collaborate with.

Responsibility:

• Greeting customers and providing assistance with product selection.
• Resolving customer complaints in a professional manner.
• Maintaining accurate inventory levels through regular stock checks.
• Assisting in training new employees on standard operating procedures within the store environment.

Achievements:

• Increased sales by more than $6000 and spread reputation in the early stages of shop operation by actively exploring and managing new sales channels on The Little Red Book and Facebook.
• Built relationships with 3 customers who are always willing to return.
• Initiated the standardization and documentation of operational processes, leading to increased work efficiency and improved training effectiveness.