JIA WEI WAN
AUK
Summary
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
6
6
years of professional experience
Work History
Tourist Guide
FREELANCE
04.2020 - Current
- Built personal relationships with guests to promote positive experiences.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Worked closely with management staff to create new and lucrative tours.
Passenger Driver
GRAB
03.2023 - Current
- Arrived on time to customer appointments.
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
ADMIN
YENG LENG TILING SDN BHD
01.2022 - 10.2023
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Assistant Site Supervisor
YENG LENG TILING SDN BHD
03.2019 - 12.2021
- Trained new team members on site policies and procedures.
- Oversaw personnel safety and efforts at work site.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Maintained records and logs of work performed and materials and equipment used.
- Delivered reports to construction manager to detail project updates and likely completion dates, noting delays and causes.
Waiter's Assistant
RESTAURANT SAFARI SEREMBAN 2
02.2019 - 03.2019
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Met with chef to review daily specials and menu changes.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Restaurant Waiter
OUG JADE RESTAURANT
11.2018 - 02.2019
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
Part-Time Promoter
Touch Ngo
11.2018 - 12.2018
- Provided product samples, coupons and informational brochures to persuade people to buy products.
- Learned about competitors' products and consumers' interests to answer questions and provide more complete information.
- Identified potential marketing opportunities to increase brand awareness.
- Built professional network to establish and maintain relationships with community contacts, providers and others who may refer potential leads.
Storekeeper
FAMILY STORE
11.2017 - 12.2017
- Received product shipments and organized in stockroom storage area.
- Received, merchandised and arranged all shop items for visual display.
- Documented shipping and receiving records to confirm receipt of orders.
- Filled orders by gathering merchandise specified in requisitions.
- Tagged merchandise and neatly stocked on shelves and display areas.
Education
TOURIST GUIDE CERTIFICATE - Tourism And Travel Management
GIT ACADEMY
KUALA LUMPUR04.2019
SPM -
SMK BUKIT MEWAH
SEREMBAN12.2018
Skills
- Road Regulations Knowledge
- Clean Driving Record
- Guest Relations
- Attention to Detail
- Team Supervision
- Compliance Standards
- Customer Service
- Product Packaging
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Professional Working
Malay
Full Professional
Timeline
Passenger Driver
GRAB
03.2023 - Current
ADMIN
YENG LENG TILING SDN BHD
01.2022 - 10.2023
Tourist Guide
FREELANCE
04.2020 - Current
Assistant Site Supervisor
YENG LENG TILING SDN BHD
03.2019 - 12.2021
Waiter's Assistant
RESTAURANT SAFARI SEREMBAN 2
02.2019 - 03.2019
Restaurant Waiter
OUG JADE RESTAURANT
11.2018 - 02.2019
Part-Time Promoter
Touch Ngo
11.2018 - 12.2018
Storekeeper
FAMILY STORE
11.2017 - 12.2017
TOURIST GUIDE CERTIFICATE - Tourism And Travel Management
GIT ACADEMY
SPM -
SMK BUKIT MEWAH
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