Jijo James
Restaurant General Manager
New Plymouth
Summary
Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
Work History
Restaurant Manager
Mc Donalds, Newzealand
02.2024 - Current
- Ongoing training program with Mc donalds.
- Ensure top quality products and service provision via consistent supervision of team members.
- Oversee activities in the kitchen to ensure top quality foods are prepared as per SOP of brand.
- Oversee complete cleanliness and tidiness of outlet.
- Adhering to food safety guidelines, and to ensure great quality menu served to customers.
- Resolve quickly any complaint or issue related to food quality
- Ensure there is adequate stock of supplies and also consistently maintain inventory
Manage cash registers professionally.
Restaurant General Manager
Apache
08.2021 - 08.2023
- Opened Flagship store in Saudi Arabia managing 50 Crew members and department leaders.
- Carefully interviewed, selected, trained, and supervised staff.
Effectively managed payroll and timekeeping, and paperwork for new
hires and terminations - Responsible for Menu planning, menu design and costing of Menu.
- Responsible for overall business functions of keeping restaurants running.
These tasks include ordering, financial planning, supervising employees,
maintaining sanitation standards in public areas and kitchen or beverage
preparation areas, and monitoring safety. - Adhere to company standards and service levels to increase sales
and minimize costs, including food, beverage, supply, utility, and labor
costs. - Enforce sanitary practices for food handling, general cleanliness,
and maintenance of kitchen and dining areas.
Ensure compliance with operational standards, company policies, local
laws, and ordinances. - Responsible for ensuring consistent high quality of food preparation
and service. - Maintain professional restaurant image, including restaurant cleanliness,
proper uniforms, and appearance standards.
• Estimate and maintain food and beverage costs by cost controlling overall
Variable costs. - Managing and maintaining stocks by coordinating with Suppliers with
contract price to maintain profit margin. - Correctly calculated inventory and ordered appropriate supplies
Prepared restaurant business plan by reviewing demands, analyzing
competitors, and developing projections for sales and finances.
Restaurant General Manager
IHOP Restaurants LLC
04.2017 - 04.2019
- Responsible for managing P&L of the store and meeting KPI, sales
development and profitability and was successful on exceeding quarterly
budgets by 20 -40 % approximately during period with IHOP store. - Ensure efficient stock control management for the restaurant, ensure
repairs and maintenance are taking place communicate results of
internal and external audits of the restaurant to the management team
and develop & manage a corrective action plan to improve results. - Develop and monitor rostering on weekly basis to ensure sufficient people
capacity to meet business requirements and complete, submit and
monitor payroll information in accordance with relevant legislation as per
company policy. - Responsible for achieving desired cost of goods sold, curb inventory
shrinkages.
• Inspire, motivate and consistently developing team to achieve their full
Potentials. - sales targets & promotional products targets.
- Drive and succeeded on new initiatives, local store marketing,
aggressive samplings resulted in large transaction growth. - Responsible for inventory control, ordering, cash control.
- Ensures each member of team has personal development plan based on
their SWOT and business objectives. - Implemented enhanced customer journey and service excellence in stores.
- Engage and Influence team on being passionate about customer service,
showcasing Professional skills and suggesting products based on customer
type. - Scored to Maximum of 95+ several times in Food Safety Audits (NSF) in store.
Front of House Manager (American Chain of Rests:)
Applebee's Neighborhood Grill & Bar
09.2007 - 03.2010
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Managing Partner (American franchise)
Outback Steakhouse - Bloomin' Brands
02.2006 - 02.2007
- Managed over 70 employees generating an annual revenue of $3.8 million to $4 million.
- Increased profitably and exceeded Monthly Sales budget by 15- 25 % in store
continuously. - Managing a high-volume restaurant & improving all controllable costs thereby
maximizing financial performance. Also responsible for effectively developing,
managing, and leading restaurant team to provide excellent service. - Ensuring restaurant is optimally staffed and employees are fully trained in all
aspects of their current job▪ Directly coach and developed Restaurant
Managers and Supervisors to next level! - Guest Engagement to include responding to guest complaints, greeting
guests, expediting food Estimating food needs and placing orders within
established guidelines (Ordering and Inventory) along with Kitchen
Manager - Enforcing safety and sanitary practices, maintenance and regulatory
compliance for the entire restaurant and premises - Overseeing all restaurant administrative requirements
Providing active community involvement with a strong presence at events
and organizations in Restaurant and its employees.
Education
B.H.M: Bachelor's of Hotel Management -
Mangalore University
Mangalore 06.2001 - 02.2005
Skills
Food preparation and safety
Staff Management
Kitchen equipment operation and maintenance
Order delivery practices
Inventory control and record keeping
Business operations expertise
Food service background
Cost-controls
Dynamic, friendly hostess
Recipes and menu planning
Food plating and presentation
Inventory management
Certification
Basic Food safety Certificates from Alshaya Middle east
Personal Information
- Date of Birth: 06/09/1983
- Nationality: Indian
- Driving License: Full class driving license, Newzealand
- Visa Status: Resident Visa (New Zealand)
Timeline
Restaurant Manager
Mc Donalds, Newzealand
02.2024 - Current
Restaurant General Manager
Apache
08.2021 - 08.2023
Restaurant General Manager
IHOP Restaurants LLC
04.2017 - 04.2019
Front of House Manager (American Chain of Rests:)
Applebee's Neighborhood Grill & Bar
09.2007 - 03.2010
Managing Partner (American franchise)
Outback Steakhouse - Bloomin' Brands
02.2006 - 02.2007
B.H.M: Bachelor's of Hotel Management -
Mangalore University
06.2001 - 02.2005