Jill Stratford
KERIKERI
Summary
Seasoned Operations Manager and talented leader with 10+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
12
12
years of professional experience
Work History
Operations Manager
Repairs & Renovations
02.2019 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among staff and organization leadership, reducing miscommunications, and missed deadlines.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Increased profit by streamlining operations.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Partnered with vendors and suppliers to effectively manage and budget.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Managing Director
Cleverbox
07.2017 - Current
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Led development of comprehensive business plan to maximize profitability and company performance.
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
- Led change and transformation across business areas to deliver benefits and align company resources.
- Devised and implemented innovative and marketing campaigns to promote products and services.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Mitigated business risks by working closely with staff members and assessing performance.
Operations Manager
Group 7
01.2017 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Spearhead the entire lifecycle of land development projects, overseeing the renovations, buying and selling of residential properties worth $18million.
- Collaborate closely with local government authorities and developers to ensure all projects align with zoning ordinances and regulatory guidelines.
- Employ strategic foresight and expert project management skills to guarantee the timely and cost-effective delivery of high-quality, sustainable developments.
Managing Director
Symonds Street Business Centre
12.2015 - 07.2017
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Develop and implement strategies to maximize rental income and tenant retention
- Negotiate and manage leases, rental agreements, and contracts
- Monitor and enforce compliance with rental agreements, lease terms, and applicable laws
- Oversee tenant move-in and move-out processes for office space
- Respond to tenant inquiries and complaints in a timely manner
- Manage tenant relations, including resolving disputes and enforcing rules
- Maintain accurate records of rental income, expenses, and tenant information
- Oversee maintenance and repair of rental properties
Operations & Project Manager
Alpha Property Management
12.2011 - 12.2015
- Oversees properties’ operations including working with the General Manager to include ongoing training and coaching on specific issues, e.g., personnel or tenant matters, expenditures, or compliance with regulatory requirements
- Manages service contract negotiations, and implements purchasing and expense control strategies to help them to stay competitive within the market
- Oversees in-house janitorial services and maintenance techs
- Takes responsibility for the overall direction, coordination, and evaluation of the properties/sites. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws Manages tenant improvement projects and building renovation projects to ensure completions are on time and on budget and in accordance with their construction guidelines and standards
- Working in close collaboration with the General Manager, is responsible for the financial performance of the properties. Reviews, analyzes, interprets, and summarizes annual operating budgets, monthly financial and progress reports and annual audited financial statements for all projects related to Property Management. Implements and oversees systems for cost control.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Education
BBA - Advertising & Marketing
Auckland University of Technology
Auckland, NZ11.2010
Skills
- Maintenance Planning
- Process Improvement
- Program Administration
- P&L Management
- Organizational Management
- Customer Service
- Customer Retention
- Marketing
- Business Development
- Negotiation
- Client Relationships
- Staff Management
Languages
Cantonese
Native or Bilingual
Malay
Native or Bilingual
Timeline
Operations Manager
Repairs & Renovations
02.2019 - Current
Managing Director
Cleverbox
07.2017 - Current
Operations Manager
Group 7
01.2017 - Current
Managing Director
Symonds Street Business Centre
12.2015 - 07.2017
Operations & Project Manager
Alpha Property Management
12.2011 - 12.2015
BBA - Advertising & Marketing
Auckland University of Technology
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