Jillian Hedgman

• Profit and Revenue Management: Achieved and exceeded branch profit, margin, and revenue targets through effective leadership and strategic initiatives
• Led a team of 5 managers, total staff, and contractors (120+).
• Managing of P&L and KPI reports
• Health & Safety: Manage compliance, incidents, and overall responsibility for all H& S in branch (plus 2 x satellite branches)
• HR, recruit, retain, and manage
• Operational Resource Development: Optimized operational resources to ensure sustained regional growth and efficiency
• Team Leadership: Led and developed a high-performing management team, fostering a culture of exceptional service across the region.
• Safety and Planning: Prioritized safety while implementing adaptive operational plans in response to changing service demands
• Growth and Contingency Strategies: Directed growth initiatives and contingency planning to address both anticipated and unexpected challenges
• Health and Safety Compliance: Championed a robust health and safety culture, ensuring compliance across all teams and depots
• Strategic Collaboration: Collaborated with branch, sales, and operations -managers to design and execute effective operational strategies
• Talent Management: Developed and implemented strategies for recruiting, training, and retaining top talent in area teams
• Project Management: Oversaw new depot and equipment projects, enhancing overall operational efficiency
• Maximized profits through thorough financial analysis, identifying areas for cost savings without compromising service quality or employee satisfaction.
• Enhanced customer satisfaction through focused staff training and regular performance evaluations.
• Boosted team morale and productivity by fostering a positive work environment and offering regular feedback.
• Managed multiple projects simultaneously while adhering to strict deadlines and budget constraints.
• Led a team to consistently achieve company goals and exceed targets, fostering a positive work environment.
• Achieved cost reduction by optimizing resource allocation and renegotiating supplier contracts.
• Developed processes to save on costs and prevent losses.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Accomplishments

• Increased gross margin by 4%.
• Boosted EBIT by 33%.
• Halved the percentage of claims per movement, significantly reducing risk.
• Led initiatives that fostered positive culture change within the organization.
• Reduced labour cost through efficiencies
• Improved revenue recovery

• Team Development: Coached and developed sales team members to enhance their skills and performance
• Team of 18 + Telesales Manager - existing & business development
• Business Growth Initiatives: Executed new business initiatives to align with company growth targets, driving revenue from existing and new customers
• Revenue Management: Oversaw branch revenue growth, focusing on business retention and expansion
• Tender Management: Managed responses to tenders, ensuring competitive and compelling submissions
• Recruitment and Retention: Led recruitment efforts for sales staff and implemented strategies to improve staff retention
• Financial Oversight: Developed and managed branch budgets and P&L statements to ensure profitability
• Sales Leadership: Led a high-performing sales team, facilitating regular sales meetings and branch business planning
• Year-on-Year Revenue Growth: Increased revenue year-on-year in alignment with budgetary goals while maintaining margin integrity
• Product Implementation: Ensured successful implementation of new products and services, executing targeted marketing campaigns
• Sales Analysis: Conducted sales analyses, including year-on-year comparisons and product/service evaluations to identify growth opportunities
• National Sales Training: Facilitated and ran national sales training sessions to ensure consistency and effectiveness across teams
• Inter-Company Relationships: Managed relationships within the company to foster collaboration and align goals
• Strategic Planning: Participated in regional and national sales strategic planning to drive overall business objectives
• Expand market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
• Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
• Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
• Developed a successful sales team through rigorous coaching, performance management, and ongoing training.

Accomplishments

• Awarded Sales Branch of the Year for 7 out of 12 years across 22 branches.
• Recognized as New Business Sales Branch of the Year for 10 out of 12 years.
• Successfully retained and developed staff, with at least ten employees advancing to leadership roles.
• Consistently exceeded sales targets, even during challenging economic conditions.
• Championed the introduction of a CRM system, established productivity goals, and facilitated national sales training programs.

• Portfolio Management: Oversaw a portfolio worth $18 million for New Zealand’s top 10 customers, driving profitability and satisfaction
• Business Planning: Developed and executed strategic plans to enhance customer profitability and overall satisfaction
• Product Implementation: Collaborated with clients on new product launches, enhancing service offerings and client value
• Tender Management: Managed tender submissions, ensuring competitive and comprehensive proposals
• Customer Satisfaction: Maintained high customer satisfaction levels while ensuring profitability through effective communication and support
• Strategic Action Plans: Created and monitored action plans to achieve key strategic goals
• Supplier Relationship Management: Built strong supplier relationships to optimize service delivery and support
• Trade Analysis: Analyzed customer trade data to identify trends and growth opportunities
• Meeting Facilitation: Organized meetings between customers and internal teams to align objectives
• Relationship Building: Fostered strong relationships across customer sectors to enhance collaboration
• Revenue Growth: Identified and implemented strategies for consistent revenue increases
• Solution Development: Developed tailored solutions that aligned with business objectives
• High-Level Presentations: Delivered impactful presentations to stakeholders, communicating growth strategies and value propositions
• Client Engagement: Strengthened client loyalty through social and business events
• Customer Relations Management: Managed ongoing customer relationships to enhance satisfaction and retention
• Margin Integrity: Analyzed spending and product performance to maintain margin integrity
• Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
• Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
• Identified profitable business leads and built pipeline of prospective customers.
• Provided analytical rationale to identify, develop and implement activities within allocated account base.

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.

• Opened new accounts and documented personal, demographic, and payment information in system.
• Enhanced customer satisfaction by providing prompt and accurate responses to inquiries.
• Supported new team members in adapting to company processes quickly, serving as a mentor for best practices in telesales operations.
• Consistently exceeded sales targets by utilizing effective upselling techniques and persuasive communication skills.
• Followed up with customers to solicit further sales.

• Managed a diverse portfolio of accounts, ensuring each client received personalized attention tailored to their unique needs.
• Cultivated long-lasting partnerships with clients by consistently exceeding expectations and delivering exceptional service.
• Developed strong relationships with key clients, resulting in increased account retention and growth.
• Expanded client base through targeted prospecting and effective lead generation efforts.
• Consistently maintained high levels of client satisfaction through proactive communication and prompt problem resolution.
• Maintained a high level of product knowledge, enabling confident and informed sales presentations to potential clients.