Summary
Overview
Work History
Education
Skills
References
Affiliations
Timeline
Generic

Jilson Thomas

Stoke,NSN

Summary

Results-driven manager with a strong work ethic and commitment to customer satisfaction. Expertise in inventory management and team training, fostering a positive work environment to enhance service quality.

Overview

16
16
years of professional experience

Work History

Manager

Burger N Beast
Nelson
02.2025 - Current
  • Maintain and order the bar inventory
  • Manage stock to ensure cost controlling and reduce waste
  • Develop and update the drinks menu to align with the food
  • Maintain the cleanliness and safety within the bar to ensure safe work environment
  • Work safely in the busy timings while maintaining the safety
  • Train the staff on bar and floor to ensure smooth running of the restaurant

Manager

Nahm Nelson
Nelson
12.2019 - 02.2025
  • Evaluated business operations to align workflows for optimal customer satisfaction.
  • Trained and developed team members to enhance service quality and efficiency.
  • Managed payroll and timekeeping, ensuring accurate documentation for new hires.
  • Interacted with external vendors to secure quality pricing and product options.
  • Oversaw inventory management to ensure adequate supply levels.
  • Promoted positive atmosphere, ensuring exceptional food and service for each customer.
  • Maintained safe working environment to minimize injury and accidents.
  • Organized special events including receptions, promotions, and corporate luncheons.
  • Resolved customer complaints promptly to enhance brand loyalty and maximize repeat business.

Manager

Subway
Tahunanui
04.2018 - 12.2019
  • Trained and mentored staff to achieve sales objectives and enhance performance.
  • Developed business strategies that increased store traffic and profitability.
  • Hired, trained, and managed new staff to maintain operational efficiency.
  • Addressed customer complaints and concerns to improve service quality.
  • Ensured compliance with health and safety regulations throughout the store.
  • Created promotional materials and arranged in-store displays to boost visibility.
  • Prepared detailed reports on buying trends, customer needs, and profit margins.
  • Managed store administration tasks, including budget oversight and financial record updates.

Travel Coordinator and Manager

Excel Travels
Stains, United Kingdom
01.2015 - 12.2016
  • Established rapport with potential clients to arrange meetings and foster relationships.
  • Planned and oversaw new marketing initiatives to drive business growth.
  • Conducted research on organizations to identify new opportunities for expansion.
  • Increased value of existing customers while attracting new clientele.
  • Identified and developed new markets to enhance sales performance.
  • Attended conferences and industry events to network and promote services.
  • Created accurate quotes and proposals tailored to client needs.
  • Set goals for development team and ensured achievement of business objectives.

Administrative Assistant

Morrison's Super Market
Northampton, United Kingdom
09.2009 - 12.2014
  • Supervised daily operations to ensure seamless office functionality.
  • Assisted with budget tracking and expense reporting for departmental projects.
  • Communicated effectively with clients, vendors, and internal teams to resolve inquiries.
  • Streamlined office operations by implementing new organizational procedures.
  • Recruited, trained, and supervised staff to maintain high performance.
  • Managed inventory to reduce waste and optimize resource use.
  • Scheduled staff appointments to maximize productivity.
  • Maintained accurate employee holiday records for efficient staffing.
  • Ensured compliance with health and safety regulations.
  • Updated client records to support business objectives.
  • Coordinated service providers to guarantee smooth business operations.

Education

Post Graduate diploma - International business

Nelson Marlborough Institute of Technology
Nelson, New Zealand
12.2018

MA - Human Resources Management

The University of Northampton
Northampton, United kingdom
03.2011

Bachelor of Arts - English Language and Literature

MG University
Kottayam, India
03.2006

Skills

  • Strong work ethic
  • Process improvement
  • Team leadership
  • Problem solving
  • Customer satisfaction focus
  • Inventory management
  • Organizational discipline
  • Business operations expertise
  • Operations oversight
  • Solution identification
  • Team collaboration

References

Available upon request

Affiliations

  • excellent badminton player
  • enjoy reading and watching movies

Timeline

Manager

Burger N Beast
02.2025 - Current

Manager

Nahm Nelson
12.2019 - 02.2025

Manager

Subway
04.2018 - 12.2019

Travel Coordinator and Manager

Excel Travels
01.2015 - 12.2016

Administrative Assistant

Morrison's Super Market
09.2009 - 12.2014

Post Graduate diploma - International business

Nelson Marlborough Institute of Technology

MA - Human Resources Management

The University of Northampton

Bachelor of Arts - English Language and Literature

MG University
Jilson Thomas