Jilson Thomas
Stoke,NSN
Summary
Results-driven manager with a strong work ethic and commitment to customer satisfaction. Expertise in inventory management and team training, fostering a positive work environment to enhance service quality.
Overview
16
16
years of professional experience
Work History
Manager
Burger N Beast
Nelson
02.2025 - Current
- Maintain and order the bar inventory
- Manage stock to ensure cost controlling and reduce waste
- Develop and update the drinks menu to align with the food
- Maintain the cleanliness and safety within the bar to ensure safe work environment
- Work safely in the busy timings while maintaining the safety
- Train the staff on bar and floor to ensure smooth running of the restaurant
Manager
Nahm Nelson
Nelson
12.2019 - 02.2025
- Evaluated business operations to align workflows for optimal customer satisfaction.
- Trained and developed team members to enhance service quality and efficiency.
- Managed payroll and timekeeping, ensuring accurate documentation for new hires.
- Interacted with external vendors to secure quality pricing and product options.
- Oversaw inventory management to ensure adequate supply levels.
- Promoted positive atmosphere, ensuring exceptional food and service for each customer.
- Maintained safe working environment to minimize injury and accidents.
- Organized special events including receptions, promotions, and corporate luncheons.
- Resolved customer complaints promptly to enhance brand loyalty and maximize repeat business.
Manager
Subway
Tahunanui
04.2018 - 12.2019
- Trained and mentored staff to achieve sales objectives and enhance performance.
- Developed business strategies that increased store traffic and profitability.
- Hired, trained, and managed new staff to maintain operational efficiency.
- Addressed customer complaints and concerns to improve service quality.
- Ensured compliance with health and safety regulations throughout the store.
- Created promotional materials and arranged in-store displays to boost visibility.
- Prepared detailed reports on buying trends, customer needs, and profit margins.
- Managed store administration tasks, including budget oversight and financial record updates.
Travel Coordinator and Manager
Excel Travels
Stains, United Kingdom
01.2015 - 12.2016
- Established rapport with potential clients to arrange meetings and foster relationships.
- Planned and oversaw new marketing initiatives to drive business growth.
- Conducted research on organizations to identify new opportunities for expansion.
- Increased value of existing customers while attracting new clientele.
- Identified and developed new markets to enhance sales performance.
- Attended conferences and industry events to network and promote services.
- Created accurate quotes and proposals tailored to client needs.
- Set goals for development team and ensured achievement of business objectives.
Administrative Assistant
Morrison's Super Market
Northampton, United Kingdom
09.2009 - 12.2014
- Supervised daily operations to ensure seamless office functionality.
- Assisted with budget tracking and expense reporting for departmental projects.
- Communicated effectively with clients, vendors, and internal teams to resolve inquiries.
- Streamlined office operations by implementing new organizational procedures.
- Recruited, trained, and supervised staff to maintain high performance.
- Managed inventory to reduce waste and optimize resource use.
- Scheduled staff appointments to maximize productivity.
- Maintained accurate employee holiday records for efficient staffing.
- Ensured compliance with health and safety regulations.
- Updated client records to support business objectives.
- Coordinated service providers to guarantee smooth business operations.
Education
Post Graduate diploma - International business
Nelson Marlborough Institute of Technology
Nelson, New Zealand12.2018
MA - Human Resources Management
The University of Northampton
Northampton, United kingdom03.2011
Bachelor of Arts - English Language and Literature
MG University
Kottayam, India03.2006
Skills
- Strong work ethic
- Process improvement
- Team leadership
- Problem solving
- Customer satisfaction focus
- Inventory management
- Organizational discipline
- Business operations expertise
- Operations oversight
- Solution identification
- Team collaboration
References
Available upon request
Affiliations
- excellent badminton player
- enjoy reading and watching movies
Timeline
Manager
Burger N Beast
02.2025 - Current
Manager
Nahm Nelson
12.2019 - 02.2025
Manager
Subway
04.2018 - 12.2019
Travel Coordinator and Manager
Excel Travels
01.2015 - 12.2016
Administrative Assistant
Morrison's Super Market
09.2009 - 12.2014
Post Graduate diploma - International business
Nelson Marlborough Institute of Technology
MA - Human Resources Management
The University of Northampton
Bachelor of Arts - English Language and Literature
MG University
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