Results-driven manager with a strong work ethic and commitment to customer satisfaction. Expertise in inventory management and team training, fostering a positive work environment to enhance service quality.
Overview
16
16
years of professional experience
Work History
Manager
Burger N Beast
Nelson
02.2025 - Current
Maintain and order the bar inventory
Manage stock to ensure cost controlling and reduce waste
Develop and update the drinks menu to align with the food
Maintain the cleanliness and safety within the bar to ensure safe work environment
Work safely in the busy timings while maintaining the safety
Train the staff on bar and floor to ensure smooth running of the restaurant
Manager
Nahm Nelson
Nelson
12.2019 - 02.2025
Evaluated business operations to align workflows for optimal customer satisfaction.
Trained and developed team members to enhance service quality and efficiency.
Managed payroll and timekeeping, ensuring accurate documentation for new hires.
Interacted with external vendors to secure quality pricing and product options.
Oversaw inventory management to ensure adequate supply levels.
Promoted positive atmosphere, ensuring exceptional food and service for each customer.
Maintained safe working environment to minimize injury and accidents.
Organized special events including receptions, promotions, and corporate luncheons.
Resolved customer complaints promptly to enhance brand loyalty and maximize repeat business.
Manager
Subway
Tahunanui
04.2018 - 12.2019
Trained and mentored staff to achieve sales objectives and enhance performance.
Developed business strategies that increased store traffic and profitability.
Hired, trained, and managed new staff to maintain operational efficiency.
Addressed customer complaints and concerns to improve service quality.
Ensured compliance with health and safety regulations throughout the store.
Created promotional materials and arranged in-store displays to boost visibility.
Prepared detailed reports on buying trends, customer needs, and profit margins.
Managed store administration tasks, including budget oversight and financial record updates.
Travel Coordinator and Manager
Excel Travels
Stains, United Kingdom
01.2015 - 12.2016
Established rapport with potential clients to arrange meetings and foster relationships.
Planned and oversaw new marketing initiatives to drive business growth.
Conducted research on organizations to identify new opportunities for expansion.
Increased value of existing customers while attracting new clientele.
Identified and developed new markets to enhance sales performance.
Attended conferences and industry events to network and promote services.
Created accurate quotes and proposals tailored to client needs.
Set goals for development team and ensured achievement of business objectives.
Administrative Assistant
Morrison's Super Market
Northampton, United Kingdom
09.2009 - 12.2014
Supervised daily operations to ensure seamless office functionality.
Assisted with budget tracking and expense reporting for departmental projects.
Communicated effectively with clients, vendors, and internal teams to resolve inquiries.
Streamlined office operations by implementing new organizational procedures.
Recruited, trained, and supervised staff to maintain high performance.
Managed inventory to reduce waste and optimize resource use.
Scheduled staff appointments to maximize productivity.
Maintained accurate employee holiday records for efficient staffing.
Ensured compliance with health and safety regulations.
Updated client records to support business objectives.
Coordinated service providers to guarantee smooth business operations.
Education
Post Graduate diploma - International business
Nelson Marlborough Institute of Technology
Nelson, New Zealand
12.2018
MA - Human Resources Management
The University of Northampton
Northampton, United kingdom
03.2011
Bachelor of Arts - English Language and Literature
MG University
Kottayam, India
03.2006
Skills
Strong work ethic
Process improvement
Team leadership
Problem solving
Customer satisfaction focus
Inventory management
Organizational discipline
Business operations expertise
Operations oversight
Solution identification
Team collaboration
References
Available upon request
Affiliations
excellent badminton player
enjoy reading and watching movies
Timeline
Manager
Burger N Beast
02.2025 - Current
Manager
Nahm Nelson
12.2019 - 02.2025
Manager
Subway
04.2018 - 12.2019
Travel Coordinator and Manager
Excel Travels
01.2015 - 12.2016
Administrative Assistant
Morrison's Super Market
09.2009 - 12.2014
Post Graduate diploma - International business
Nelson Marlborough Institute of Technology
MA - Human Resources Management
The University of Northampton
Bachelor of Arts - English Language and Literature