Jim Paul
Wellington,WGN
Overview
3
3
years of professional experience
Work History
Accomodations and Hospitality Manager
Wellington Management Group
Te Aro, Wellington
08.2023 - Current
- Maintained the hotel's high standards of customer service and quality assurance.
- Provided guidance and support to employees regarding hospitality industry best practices and standards.
- Trained new employees on proper hospitality protocols according to company guidelines.
- Analyzed data to identify trends in customer satisfaction ratings and addressed any issues accordingly.
- Ensured compliance with safety regulations and health codes by conducting routine inspections of facility areas.
- Managed daily operations of the front desk, including check-in and check-out procedures, room assignments, reservations.
- Conducted regular meetings with management team to discuss operational issues, review goals, and develop strategies for improvement.
- Organized and managed staff schedules, ensuring adequate coverage for all shifts.
- Promoted a positive work environment by effectively communicating with staff members and resolving conflicts in a timely manner.
- Investigated guest complaints and utilized critical thinking to foster expedient resolution.
- Resolved guest challenges and complaints by applying resourceful and actionable solutions.
- Streamlined daily operations, including check-in and check-out processes, to increase efficiency, and satisfaction.
Secuirty Operative
october protection
Chirstchurch, Christchurch
11.2021 - 05.2023
- Managed access control systems effectively by authorizing personnel entry into restricted areas.
- Responded quickly and efficiently to emergency situations such as fire alarms, medical emergencies.
- Assisted in developing and implementing security policies and procedures within the organization.
- Monitored CCTV systems for any suspicious activity and reported all findings to relevant personnel.
- Utilized various communication devices such as radios or phones for quick response times.
- Adhered strictly to established protocols regarding confidential information disclosure.
- Conducted investigations and interviews to identify potential threats or suspicious activities.
- Maintained accurate records of incidents that occurred onsite including daily logs.
- Interacted with visitors in a friendly manner while ensuring their identification was verified properly before granting access into the premises.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Secured personnel and premises by inspecting buildings and patrolling property.
Telecommunications Technician
R and V Communications Ltd
, Invercargill
07.2021 - 10.2021
- Ensured compliance with industry regulations regarding installation and maintenance of telecom equipment.
- Created detailed documentation of all installed and configured telecommunications systems.
- Laid out cabling plans and ran through buildings to desired locations.
- Managed installation of fiber optic cables and systems, ensuring compliance with industry standards.
- Upgraded telecommunications equipment and software to improve system capabilities and performance.
Education
Psot Graduate Diploma in Managment(Business) - Business Management
Toi Ohomai Imstitute
Rotorua, NZ06-2020
Bachelor of Technology - Electrnoic And Communication
Rajagiri School of Engineering And Technology
Kochi, India05-2017
Skills
- Front Office Management
- Facility Management
- Guest Relations Management
- Guest communication
- Guest conflict resolution
- Client Relationship Management
- Threat Assessment
- Incident Investigation
- Relationship building and management
Affiliations
- Hiking
- Reading
References
References available upon request.
Timeline
Accomodations and Hospitality Manager
Wellington Management Group
08.2023 - Current
Secuirty Operative
october protection
11.2021 - 05.2023
Telecommunications Technician
R and V Communications Ltd
07.2021 - 10.2021
Psot Graduate Diploma in Managment(Business) - Business Management
Toi Ohomai Imstitute
Bachelor of Technology - Electrnoic And Communication
Rajagiri School of Engineering And Technology
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