Jim Ren

Responsibilities：

• Developed strategies to improve efficiency across all business units.
• Resolved customer service issues in a timely manner while maintaining professionalism.
• Provided administrative support to senior management personnel.
• Maintained inventory records using enterprise resource planning software.
• Ensured quality control standards were met during production process stages.
• Identified areas of improvement within current systems and processes.
• Developed and implemented procedures for the efficient functioning of business operations.

Achievements:

• Engaged in customer relationship management, ensuring timely fulfillment of customer needs and contributing to the improvement of customer satisfaction.
• Facilitated internal and external communication, ensuring the flow of information within the team and establishing effective relationships with partners, clients, etc.

• Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
• Maintained accurate logs of all security related activities.
• Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
• Guarded restricted areas to prevent unauthorized entry.
• Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
• Responded to alarms and conducted investigations as required.
• Provided escorts for visitors as needed throughout the facility.
• Assisted with crowd control during large events held at the facility.

• Repaired damaged doors by replacing hinges, locksets or frames when necessary.
• Painted interior rooms with desired colors according to customer specifications.
• Installed cabinets, countertops, appliances and other fixtures in kitchens and bathrooms.
• Performed minor repairs, such as replacing light bulbs, patching walls and repairing door hinges.
• Patched holes in ceilings and walls using spackling paste or joint compound.
• Tightened loose screws on railings, handles, hinges to restore structural integrity.
• Measured and cut drywall for installation of new walls or repair of existing walls.
• Cleaned gutters to ensure proper drainage away from the building's foundation.
• Maintained outdoor areas by mowing lawns, trimming hedges and removing debris.
• Installed shelving units for storage purposes.
• Kept equipment in good working order and facilities clean, neat and organized.
• Pressurized washed exterior surfaces of buildings to remove dirt and mold build up.
• Provided general maintenance services such as oil changes and tire rotations on vehicles.
• Operated hand tools and power tools to make minor maintenance repairs and maintain grounds and walks.
• Identified problems during daily work inspections and addressed concerns.
• Assisted with installing and maintaining electrical and power systems during remodeling projects.

Responsibilities:

• Running a Japanese store.
• Offered friendly and efficient service to customers, and handled challenging situations with ease.
• Utilised social media marketing tools such as Facebook, Instagram, WeChat, Little Red Book, TikTok, etc to promote business.
• Collaborated with web development teams to create specific marketing campaigns across multiple platforms.
• Placed weekly purchase orders with suppliers for Japanese products.
• Maintained stable relationships with local suppliers and overseas suppliers.
• Monitored orders for on-time delivery and mitigated potential problems with carriers and logistics companies for timely resolution.
• Performed inventory control, such as counting and stocking merchandise.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Directed team to achieve daily and long-term operations and business goals.
• Analysed business needs while soliciting customer feedback for process improvements.
• Handled accounting documents and other government documents.
• Worked flexible hours; night, weekend, and holiday shifts.
• Recruited, trained and supervised new employees.

Achievements:

• Maintained a stellar Google rating consistently above 4.7, reflecting the commitment to providing high-quality car detailing services and customer satisfaction.
• Established and nurtured stable and positive relationships with suppliers, ensuring a reliable and consistent supply chain for necessary products and materials.

Responsibilities:

• Evaluated customer's needs prior to beginning detail job.
• Provided customers with information about additional services offered by company.
• Cleaned and detailed both interior and exterior of vehicle, including carpets, upholstery, windows, wheels, and mirrors.
• Maintained inventory levels of supplies required for detailing jobs.
• Maintained cleanliness of work area by disposing of all waste materials properly.
• Followed safety procedures while operating machinery used in detailing process.
• Tyre fitting, tyre repair, and oil changing.

Achievements：

• Developed a series of new customers and successfully converted them into long-term clients, contributing to sustained revenue growth for the company.

Responsibilities:

• Informed customers about current promotions and discounts.
• Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
• Assisted customers with returns, exchanges and refunds.
• Answered incoming telephone calls to provide store, products and services information.
• Maintained cleanliness of the sales floor area at all times.
• Accepted and completed cash, check and credit card payments.

Achievements:

• Designed and executed a successful promotional campaign resulting in a substantial increase in sales revenue and enhanced brand awareness.

• Vehicle wrapping and PPF application.
• Served customers and maintained stable relationship with customers.
• Worked together with teams, trained new staff.
• Used strong problem-solving skills to develop effective solutions for challenging situations
• Maintained energy and enthusiasm in fast-paced environment.
• Carried out day-to-day duties accurately and efficiently.
• Followed workplace safety rules.

• Projects: "Crybaby" exhibition of work for SKINROM Gallery; "Parabola" exhibition of work for James Wallace Gallery.
• Liaised with artistic team to plan and execute events and displays featuring guest artists.
• Prepped materials and surfaces, performed touch-up work and cleaned and maintained art tools.
• Performed flatting, lighting and shading and assisted with 3D modelling, background creation and storyboarding.
• Learned new software packages in addition to traditional art methods.