Jimena Tunon

• Food and beverage attendant.
• Sitter.
• Managed front desk operations including cash handling and credit card transactions.
• Spoke with patrons to make conversation, answer questions or to respond to complaints.
• Server.
• Participated in team meetings to discuss performance metrics and areas for improvement.
• Informed customers of daily specials and promotions available at the restaurant.

• Food and beverage attendant.
• Runner.
• Assisted servers when necessary by refilling drinks or providing extra utensils.
• Explained menu items, took orders and delivered food courses according to instruction.
• Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
• Greeted guests upon arrival, providing a warm and welcoming atmosphere.

• Analysis of business processes.
• Working closely with developers to troubleshoot issues and reset defect fixes.
• Contributed ideas towards the development of new products and services designed specifically for client's needs.
• Developed and maintained customer relationships through effective communication.
• Maintained positive working relationship with fellow staff and management.

• Documentation of processes.
• Account management.
• Management reports.
• Collaborated with colleagues to develop innovative solutions for problems.
• Coordinated cross-functional activities necessary for successful implementation of new processes.
• Provided support to team members in resolving process-related issues.
• Updated system to organize office documentation, maximizing efficiency and increasing productivity.

Through the years I developed different tasks;

• Consultor analyst; Coordinated with IT department to resolve technical issues and maintain computer systems.
• Developed and implemented effective office procedures to ensure smooth running of the organization.
• Administrative; Maintained front desk to provide positive first impression.
• Monitored email accounts regularly and responded appropriately within established timeframes.
• Account analyst; Followed up with customer accounts to resolve unpaid or past due accounts.
• Worked closely with clients to resolve any billing or payment disputes in a timely manner.
• Customer service; Ensured that all incoming calls were answered promptly in a professional manner.
• Listened to customer needs to identify and recommend best services.