Jimmy Sethi
Takanini
Summary
Retail Manager with over 11 years’ experience in Sales, committed to customer service, self-motivated with skills including Merchandising, Recruitments, Training, Marketing.
Overview
13
13
years of professional experience
Work History
Store Manager
JB HiFi Pukekohe
01.2024 - Current
- Setup Auckland region’s first new standalone store, Staff Recruitment, Sales training, Merchandising Sales floor, Stock room management, stock management, achieving sales budgets, KPIS, Wage optimization, Stock taking, team building, managing team of 36 staff, Includes Team of 1 Merch Manager, 1 Sales Manager, 1 Admin and 5 coordinators
Sales Manager
JB HiFi – Multi Site
10.2023 - 01.2024
- Managed large Sales teams, provided sales training, Floor coaching, customer service, Stocktaking, theft control management, team building Achieved sales budgets. Multi sites – JB Lynn Mall Team of 25 sales team and JB Sylvia Park team of 35 sales team.
Branch Manager
OPSM (Optik) Pukekohe
07.2023 - 10.2023
- Managed OPSM’s busiest Branch in NZ, Increased sales, profitability while achieving company KPIS, Wage optimization, recruitment, training and maintaining patient database. Stocktaking and inventory management. Managed team of 3 optometrists and 4 dispensers.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Branch Manager
Lighting Direct
11.2022 - 07.2023
- Managed Lighting Direct’s Biggest branch in East Tamaki. Increased products sales and Profitability while achieving sales targets, Wage budgets, Stock taking bi weekly, Recruitment and training new staff, managed on site trade consultant to grow commercial business. Provided best Customer service to LD customers
Proprietor
Harvey Norman Hamilton Outlet
04.2022 - 07.2022
- Managed HN Electrical Clearance store. Increased Clearance and Seconds Product Sales and Profitability achieving sales targets, Merchandising, Inventory control including goods receipting and organizing storeroom, purchasing deal products, Marketing, dealt with faulty products/returns, Credit Claims, Stock take prep, Stocktaking, stock take controlling, Wages, Recruitment, Training and managing a team of 10 Staff. Provided Exceptional customer service to HN customers.
Proprietor
Harvey Norman Botany Outlet
03.2021 - 03.2022
- Managed HN Electrical Clearance store. Increased Clearance and Seconds Product Sales and Profitability achieving sales targets, Merchandising, Inventory including goods receipting and organizing storeroom, purchasing deal products, implemented Marketing via social media and newspaper to show growth related to Asian ethnic community, dealt with faulty products/ returns, Credit Claims, Stock take prep, Stocktaking, Stock take controlling, Wages, Recruitment, training and managing a team of 7 Staff. Provided exceptional customer service to HN customers.
Proprietor
Harvey Norman Timaru
09.2019 - 02.2021
- Managed HN Electrical Retail Store, Increased sales and profitability, Merchandising, Meet KPIS for attachments to increase revenue, sales and profitability, while working with Warehouse team and 8 Staff. Recruited new staff, provided training, Stock take prep, Stocktaking, Stock take controlling. Provided exceptional customer service.
Second in Charge
Harvey Norman Botany Electrical Division
11.2015 - 08.2019
- Managed HN Electrical Retail store, Reporting to Electrical Proprietor, Increased sales and profitability with all the three departments: whitegoods, Audio Visual and Small Appliances, Meet KPIS, Second Key holder of the shop, worked with the offsite warehouse team and co-managed team of 16 staff. Recruited new staff, provided training. Stock take prep, Stocktaking, Focused on exceptional customer service
Audio/Visual Manager
Harvey Norman Botany Electrical Division
01.2015 - 11.2015
- Managed Audio-Visual department, Increased sales and Profitability, managing a team of 5 sales staff. Provided training to new sales staff. Focus on Exceptional customer service.
Sales Assistant
Harvey Norman Mt Wellington Electrical Division
06.2014 - 01.2015
- Worked as sales Assistant, selling whitegoods, Audio Visual and small appliances, focused on profitability, meeting targets and KPIS. Provided exceptional customer service.
Sales Assistant
Harvey Norman Rotorua Electrical Division
11.2013 - 06.2014
- Worked as sales assistant, Selling Audio Visual products, meeting targets and KPIS. Provided Exceptional customer service.
Computer Technician
Harvey Norman Rotorua Computers Division
01.2013 - 11.2013
- Worked as Computer Technician, Fixing computers, cellphones, tablets. Installing windows/ Apple IOS, Setting up computers for the customers, Dealt with faulty products and returns, Sales and attachments. Provided Exceptional customer service.
Education
Post Graduate Diploma -
UCOL
Masters Diploma - Film and Television
IFT
Bachelors - Information Technology
Manipal University
Skills
- Customer service
- Problem-solving
- Store operations
- Training and mentoring
- Team leadership
- Store merchandising
Timeline
Store Manager
JB HiFi Pukekohe
01.2024 - Current
Sales Manager
JB HiFi – Multi Site
10.2023 - 01.2024
Branch Manager
OPSM (Optik) Pukekohe
07.2023 - 10.2023
Branch Manager
Lighting Direct
11.2022 - 07.2023
Proprietor
Harvey Norman Hamilton Outlet
04.2022 - 07.2022
Proprietor
Harvey Norman Botany Outlet
03.2021 - 03.2022
Proprietor
Harvey Norman Timaru
09.2019 - 02.2021
Second in Charge
Harvey Norman Botany Electrical Division
11.2015 - 08.2019
Audio/Visual Manager
Harvey Norman Botany Electrical Division
01.2015 - 11.2015
Sales Assistant
Harvey Norman Mt Wellington Electrical Division
06.2014 - 01.2015
Sales Assistant
Harvey Norman Rotorua Electrical Division
11.2013 - 06.2014
Computer Technician
Harvey Norman Rotorua Computers Division
01.2013 - 11.2013
Masters Diploma - Film and Television
IFT
Bachelors - Information Technology
Manipal University
Post Graduate Diploma -
UCOL
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