JIMUEL CRUZAT DOLLESIN
The Brooks,New Zealand
Summary
Professional with strong background in customer support, excelling in conflict resolution, communication, and problem-solving. Known for fostering collaborative team environment and adapting to changing needs to ensure customer satisfaction. Skilled in handling multiple tasks efficiently, leveraging empathy and active listening to build rapport with clients and team members alike.
Overview
7
7
years of professional experience
Work History
Packing Specialist
Sealord Group Limited
Nelson, Nelson
03.2025 - Current
- Operated packing machinery to prepare products for shipment.
- Coordinated with team members to ensure efficient workflow during peak hours.
- Inspected items for quality and accuracy before packaging processes.
- Maintained clean and organized packing area to promote safety and efficiency.
- Followed safety and quality protocols, and lean processes to minimize accidents.
- Collaborated with lead operators and managers to accomplish smooth product changeovers with minimal downtime and wastage.
- Inspected product on lines for conformance to predetermined quality specifications.
- Calibrated tooling and setups for machines to accommodate new products.
Health Care Assistant
Green Gables Cares Centre and Villages
The Wood, Nelson
03.2025 - 05.2025
- Assist residents with daily living activities such as bathing, dressing, grooming, and toileting, promoting dignity and independence.
- Facilitated mobility support through assistance with walking, transfers, and use of mobility aids.
- Monitored residents’ health conditions and reported changes to nursing team promptly.
- Maintain a clean, safe, and comfortable environment by following hygiene and infection control protocols.
- Support meal preparation and feeding assistance for residents requiring extra help.
Licensed Financial Advisor
PRULIFE U.K
Bolbok, Philippines
06.2021 - 01.2024
- Company Overview: Bolbok, Batangas City Philippines
- Provided personalized financial planning and investment advice to clients based on their financial goals and risk tolerance.
- Assisted clients in making informed decisions regarding investments, insurance, retirement planning, and wealth management.
- Conducted financial assessments to analyze clients’ current financial situations and developed customized strategies.
- Bolbok, Batangas City Philippines
Customer Service Agent
VITRUVIAN
West Perth, Australia
02.2023 - 12.2023
- Company Overview: West Perth, Australia
- Helps our client by addressing their costumers' concerns, providing support, and resolving issues.
- Responds to request and calls from customers related to client specific programs and products.
- Makes attempts to resolve issues and deescalates issues of irate or dissatisfied clients.
- West Perth, Australia
Equipment Owner
PMFTC
Tanauan, Batangas
01.2019 - 05.2022
- Company Overview: Tanauan, Batangas
- An equipment owner who ensures to deliver quality finish goods for the company's export market.
- MAP Rating: 4, EXCEED
- Tanauan, Batangas
Education
Bachelor of Science - Instrumentation Control Technology
Batangas State University
Batangas City, Philippines06.2017
Skills
- Customer service
- Packing machinery operation
- Quality inspection
- Lean processes
- Workflow coordination
- Tool calibration
- Customer relationship management
- Data entry
- Problem resolution
- Outstanding communication skills
References
- Shinu Thomas, Clinical Manager, +64 21 805 592, shinu.thomas@oceaniahealthcare.co.nz
- Janica Genito, Restaurant Manager, +64 27 431 9450, anic.jt@gmail.com
Timeline
Packing Specialist
Sealord Group Limited
03.2025 - Current
Health Care Assistant
Green Gables Cares Centre and Villages
03.2025 - 05.2025
Customer Service Agent
VITRUVIAN
02.2023 - 12.2023
Licensed Financial Advisor
PRULIFE U.K
06.2021 - 01.2024
Equipment Owner
PMFTC
01.2019 - 05.2022
Bachelor of Science - Instrumentation Control Technology
Batangas State University
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