Jinal Delada
Wellington ,Titahi Bay
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviour, understanding customer desires, ad providing customized solutions to build loyalty
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Four Square, Food Stuff NZ
2022.10 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled 50 plus calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Help Desk Specialist
Ifix Communication
2022.02 - 2022.06
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Bachelor of Computer Science - Information Technology
Saradar PAtel University
02.2019
Skills
- User Support and Troubleshooting
- Organizational Skills
- Connectivity Software
- Troubleshooting Network Issues
- Calm and Professional Under Pressure
- Data Entry and Maintenance
- Interpretation and Translation Services
- Maintenance and Troubleshooting
- Microsoft Access
Certification
IT Support Technical Skills- Helpdesk ( Udemy )
Timeline
Customer Service Representative
Four Square, Food Stuff NZ
2022.10 - Current
Help Desk Specialist
Ifix Communication
2022.02 - 2022.06
Bachelor of Computer Science - Information Technology
Saradar PAtel University
IT Support Technical Skills- Helpdesk ( Udemy )
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