Summary
Overview
Work History
Education
Skills
Certification
Timeline
SoftwareDeveloper

Jinal Delada

Wellington ,Titahi Bay

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviour, understanding customer desires, ad providing customized solutions to build loyalty

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Representative

Four Square, Food Stuff NZ
10.2022 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Handled 50 plus calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.

Help Desk Specialist

Ifix Communication
02.2022 - 06.2022
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained new personnel regarding company operations, policies and services.
  • Promptly responded to inquiries and requests from prospective customers.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Education

Bachelor of Computer Science - Information Technology

Saradar PAtel University
02.2019

Skills

  • User Support and Troubleshooting
  • Organizational Skills
  • Connectivity Software
  • Troubleshooting Network Issues
  • Calm and Professional Under Pressure
  • Data Entry and Maintenance
  • Interpretation and Translation Services
  • Maintenance and Troubleshooting
  • Microsoft Access

Certification

IT Support Technical Skills- Helpdesk ( Udemy )

Timeline

Customer Service Representative

Four Square, Food Stuff NZ
10.2022 - Current

Help Desk Specialist

Ifix Communication
02.2022 - 06.2022

Bachelor of Computer Science - Information Technology

Saradar PAtel University

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Jinal Delada