Jinal Hardik Patel
Mount Roskill,New Zealand
Summary
Business Applied Management student. I aim to enhance my professional skills, capabilities, and knowledge in an organization that recognizes the value of hard work and trusts me with responsibilities and challenges. Quality-focused Store manager skilled at providing employees with clear guidelines and targeted goals to drive sustained revenue growth, team efficiency, and customer loyalty. Knowledgeable about recruiting, hiring, training, and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner, and analytical problem solver, with a demonstrated record of retail success.s—Experienced store manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service. Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Manager/Assistant Retail Sales Manager
Waterview Suprette and Lotto
Wateview
11.2023 - 01.2025
- Have experience in this dairy for 1 year as store manager, retail assistant, customer service, checkout, restocking, ordering etc…..
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Ensured compliance with safety regulations and company policies.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Created weekly work schedules for store personnel.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Updated POS system with new products and promotional offers.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Developed strategies to maximize sales and profitability.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Monitored inventory levels and placed orders to restock shelves.
- Developed relationships with suppliers to negotiate better prices.
- Maintained accurate records of employee performance reviews.
- Resolved customer complaints in a timely manner.
- Trained and mentored associates to teach daily tasks and procedures.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Monitored progress by establishing plans, budgets and measuring results.
- Updated and maintained store signage and displays.
- Implemented successful business strategies to increase revenue and target new markets.
- Prepared staff work schedules and assigned team members to specific duties.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Formed and sustained strategic relationships with clients.
- Assessed operational efficiency of the store's departments.
- Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
- Analyzed sales presentations to communicate product quality and market comparison.
- Created promotional materials to encourage customers to purchase products or services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Assisted in loading and unloading cargo from the vehicle as necessary.
School Administrator
Shree Takshshila Vidyalaya
Gujarat, Surat, India
01.2021 - 09.2023
- Managed scheduling of classes and other academic activities such as assemblies or field trips.
- Implemented strategies for improving student engagement in learning activities.
- Observed teaching methods and examined learning materials to determine areas needing improvement.
- Maintained accurate financial records related to school expenditures.
- Reviewed teachers' lesson plans for accuracy according to district guidelines.
- Monitored student attendance records and reported any discrepancies to appropriate staff members.
- Developed instructional methods and content for educational or student activity programs.
- Created and maintained student databases, records, and files.
- Collaborated with staff and stakeholders to execute strategies, bolstering student success rates.
- Established and managed systems to create focused, quality teachers.
- Evaluated curricula, teaching methods and programs to determine effectiveness and compliance with local regulations.
- Collected and analyzed data for institutional research.
- Observed teachers under classroom conditions to track professional abilities and identify areas in need of improvement.
- Designed processes to engage families and community members in student learning and bolster attendance at events.
- Conducted parent-teacher conferences to discuss student progress.
- Managed school resources to improve student achievement rates.
- Coordinated special projects related to school improvement initiatives.
- Facilitated communication between administrators, teachers, parents, and students.
- Facilitated staff meetings to convey policy changes and hear employee input.
- Developed and implemented school policies and procedures.
- Organized staff meetings and professional development sessions for faculty members.
- Analyzed student data to identify and implement academic growth initiatives.
- Developed and implemented program for students.
- Enforced school rules for attendance, discipline and honesty.
- Fostered positive school culture and promoted safety and equity for students.
- Resolved conflicts between faculty members or students in a timely manner.
- Performed administrative duties such as filing paperwork or responding to emails.
- Provided guidance on curriculum design issues to teachers.
- Recruited, hired and trained primary and supplemental teaching staff.
- Developed and implemented strategic vision and mission for continuous and positive school growth.
- Aligned curriculum, instruction and assessment tools to support teacher development.
- Visited classrooms to evaluate teacher instructional techniques as part of annual evaluation cycle.
- Supervised the daily operations of the school office.
- Prepared budgets for school activities and programs.
- Partnered with teaching staff to develop and improve curriculum offerings for students.
- Monitored and evaluated performance of school employees.
- Ensured compliance with state regulations regarding health and safety protocols.
- Created inclusive environment to meet needs of students.
- Managed inventory and supplies to ensure materials were available when needed.
Banking Customer Service Representative
The Varachha Co. Operative Bank
Gujarat, Surat, India
01.2018 - 12.2019
- Utilized various software programs including Microsoft Office Suite for data entry purposes.
- Excelled in exceeding daily credit card application goals.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Maintained records of customer accounts including transactions and balances.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
- Prevented key account losses by researching discrepancies and correcting problems.
- Checked customers' identification when necessary in compliance with anti-money laundering regulations.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Contacted customers about potential service upgrades, new services and account changes.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Performed general clerical duties such as filing documents related to customer accounts.
- Updated databases with new and modified customer data.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Explained banking procedures and regulations to customers accurately.
- Received telephone calls from customers regarding their accounts or services provided by the bank.
- Resolved customer complaints or escalated them to the appropriate personnel as needed.
- Informed customers about new products or services available through the bank.
- Conducted research into customer questions or problems using available resources.
- Provided account information and answered customer inquiries in a timely manner.
- Provided excellent customer service by responding promptly to requests or inquiries.
Education
BBA - Business Applied Management
Otago Polytechnic
Auckland, NZ09-2026
High School Diploma -
OTAGO POLLYTECHNIC
GPG 04-2017
Skills
- Text processor
- Customer service
- Sales strategies
- Spreadsheet
- Slide presentation
- Team building
- Employee training
- Conflict resolution
- Data analysis
- Project management
- Inventory management
- Interpersonal communication
- Customer service management
- Oversee administrative functions
- Advertising and marketing
- Relationship building and management
- Leading staff meetings
- Decision-making
- Sales coaching
- Attention to detail
- Performance metrics evaluation
- Time management abilities
- Risk management
- Revenue forecasting
- Order management
- Employee reviews
- Operational budgeting
- Employee supervision and motivation
- Supply chain management
- Customer relationship management
- Sales expertise
- Effective communication
- Sales promotion
- Hiring and onboarding
- Customer retention
- Resource allocation
- Product development
- Written communication
- Promotional planning
- Active listening
- Business growth initiatives
- Scheduling
- Crisis management
- Opening and closing procedures
- Administrative management
- Performance management
- Team development
- Organizational skills
- Special promotions planning
- Store operations
- Customer feedback analysis
- Schedule management
- Systems and software expertise
- Business management
- Partnership building
- Sales promotions
- Revenue growth
- Market analysis
- Proficient in Point of sale & Sales Point
- Team collaboration
- Time management
- Self motivation
- Organizational structuring
- Accurate money handling
- Staff training
References
Chirayu Bhatt, +64 21 082 83170, chirayu.bhatt@ymail.com
Languages
- English
- Gujarati
- Hindi
Certification
- Indian Driving Licence
Languages
Gujarati
Native/ Bilingual
Hindi
Full Professional
English
Full Professional
References
References available upon request.
Timeline
Store Manager/Assistant Retail Sales Manager
Waterview Suprette and Lotto
11.2023 - 01.2025
School Administrator
Shree Takshshila Vidyalaya
01.2021 - 09.2023
Banking Customer Service Representative
The Varachha Co. Operative Bank
01.2018 - 12.2019
BBA - Business Applied Management
Otago Polytechnic
High School Diploma -
OTAGO POLLYTECHNIC
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